Director - Public Safety Non-Gaming Operations
Director - Public Safety Non-Gaming Operations
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$ 140000 - 150000
1 Vacancy
Job Description
Why Ballys:
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
The Director Public Safety & NonGaming Operations will be responsible directing the overall operations of all nongaming operations of the Casino
Responsibilities:
Responsible for directing the overall operations and staff of the Security EVS Facilities and Valet department.
Develops implements and manages operational goals and monitors achievements of performance and profit objectives.
Ensure that scheduling is done in an effective and efficient manner while maintaining labor costs meeting staffing objectives Gaming regulations and guest satisfaction.
Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for the overall achievement of department customer service goals.
Responsible for preparing monitoring and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Leadership / GM.
Develop evaluate enforce review and approve changes or revisions to operating practices procedures and standards based on business practices and internal controls.
Conduct supervise and prepare reports relating to investigations of any losses or violations of law regulations policies or procedures.
Submits all appropriate reports when incidents infractions and violations occur.
Serve as liaison with gaming regulators public law enforcement fire and other agencies by maintaining a positive and constructive relationship.
Protect and preserve the assets of the company and provide for the safety of team members including keeping areas free of safety hazards debris and litter.
Examines and analyzes the physical property processes and procedures and develops institutes oversees and enforces emergency policies.
Ensure transfer of table games fills and credits including providing escorts when needed
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
All other duties as assigned.
Qualifications:
Must have excellent interpersonal communication and problemsolving skills.
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be 21 years of age or older.
Should possess excellent customer service skills/conflict resolution skills.
Be able to perform independently under limited supervision.
Excellent written and verbal communication skills.
Ability to understand and follow verbal directives and written directions.
Previous computer knowledge is preferred.
Respond to visual and aural cues.
Read write speak and understand English.
Able to work flexible shifts.
Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Target Salary Range: $140000 $150000 per year
Bonus eligible
Physical Demands & Work Environment:
Frequently required to lift up to a maximum of 30 pounds
Frequently required to push kneel climb stoop bend and twist as well as reach overhead
The work environment contains bright lights loud noise and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Required Experience:
Director
Employment Type
Full-Time
