Customer Service Manager FT
Customer Service Manager FT
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Job Description
Position Overview
The Customer Service Manager is responsible for directing and supervising all functions and activities of frontend department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.Job Description
Job Type: Full Time
Pay: $17.17 $20/hr
Availability: Open retail operation hours Starting 6 am 9 pm 40hrs a week
Description
- Cultivates and maintains customer service at the frontend attention to associate appearance and behavior as well as maintaining acceptable service levels
- Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques file maintenance performance and ensuring shrink control procedures
- Selection training development and scheduling of frontend associates
- Complete all necessary paperwork relating to Department
- Ensures a clean and safe environment for associates and customers by enforcing proper safety sanitation and operations policies
- Responsible for all training monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco food stamps and WIC
- Maintains supplies for frontend places orders when needed and keeps inventory of items such as receipt tape paper/plastic bags paid stickers rain check slips etc
- Performs self internal audits to ensure adherence to all polices and procedures
- Finish and retain reports/ logs needed for store audit and state inspection purposes
- Perform tasks as assigned by the Store Manager or Assistant Store Manager
- Travel Required:No
Environment
- Store : Grocery Warehouse 50F to 90F)
Skills
- Specialized Knowledge : Working knowledge of all aspects of front end operations as well as the ability to make decisions and provide effective leadership.
- Special Skills : Basic computer skills; Very strong customer service skills communication management/leadership skills strong decision making skills conflict management and the ability to manage multiple tasks
- Physical abilities: : Occasional amounts of walking balancing and kneeling; Frequent amounts of pushing and pulling loads up to 35 lb crouching and feeling; Constant amounts of standing lifting and carrying loads up to 40 lb stooping reaching handling talking and hearing; Occasional work in a variety of temperatures; Operation of Cash Register or EZScan Scanner Computer Telephone System Scale Currency Counter Calculator
- Other: : Working knowledge of all store systems including POS receiving payroll and scheduling pallet jack certification etc.
- Other: : Ability to read write and perform basic math functions
- Other: : Handle money checks and other media and distinguish between various forms of currency
Years Of Experience
- 02 : 13 years previous retail experience in the are of the front end preferred
Qualifications
High School Diploma General StudiesShift
1st Shift (United States of America)Company
GU Markets LLC.About Our Company
Started in 1916 Grand Union was one of the first supermarkets in the United States. Today there are 11 Grand Union stores in two states including New York and Vermont. These supermarkets offer competitive prices on a wide variety of fresh foods and an extensive assortment of brand name groceries as well as signature private brands. Each store contains specialized local assortments to meet local shoppers needs. To find locations and learn more about the latest specials visit.
Grand Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Required Experience:
Manager
Employment Type
Full-Time
