Identity Access Management Technician Info Tech 1
Identity Access Management Technician Info Tech 1
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Salary Not Disclosed
1 Vacancy
Job Description
ADA Notice
If you require an accommodation based on a disability for any step of the selection process please contact
Selection Priority Notice
Current employees of ODJFS in theOCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internalOCSEA applicant is not selected for this position.
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a handson dedicated way. You can make a difference in someones world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented diverse and dedicated employees.
- We get better at what we do everyday.
The ideal candidate at minimum must have the following:
OPTION 1:
- 6 months combined work experience in any combination of the following: computers electronics in telecommunications performing routine analysis programming installation maintenance or systems support solving problems with predetermined methods on basic hardware or software including experience providing customer support.
Option 2:
- Two 2 courses in computer science or information systems.
Or
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohios OCSEA Pay Schedule Pay Range 30. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $24.66 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 30
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Hourly
$24.66
$25.61
$26.72
$27.96
$29.23
$30.51
$32.08
Annual
$51293
$53269
$55578
$58157
$60798
$63461
$66726
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
Telework & WorkFromHome
All positions at ODJFS are inoffice positions. We are currently migrating from remote work to inoffice work. Should you be invited for an interview or assessment please inquire at that time if this is an inoffice position or a currently/temporarily remote position.
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Office of Information Services
The Office of Information Services (OIS) works to support the business functions and the delivery of health human and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and roundtheclock operation of automated information systems. Due to the number of endusers and technologies supported OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.
What Youll Do
As an Identity and Access Management Information Technologist 1 you will support all internal and external users including JFS users and County users. This position will be part of a team helping identify high priority or specialized service tickets. In this role you will interact with a wide variety of customers departments and teams.
Duties include but are not limited to:
- Lend support and service to all JFS system users both internal and external and county users
- Identifies issues and enters tickets to appropriate departments for resolution
- identifies potential fraud situations
- Tracks status of active issues
- Organizes and priorities tickets and ensure service level agreements are met
- Return calls on teams
- Compiles results summarizes information and reports to management
- Ensures best practices are followed maintains proper documentation
Schedule: Position requires 8 hours a day/5 days a week between 7a & 6p. In the event of emergencies or service outages work outside these hours will be required.
Travel:Travel is not expected. Occasional training or professional development opportunities may require travel.
PN(s):
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Required Experience:
IC
Employment Type
Full-Time
