IT Helpdesk Associate
IT Helpdesk Associate
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1 Vacancy
Job Description
JOB SUMMARY
The Information Technology Associate is proficient in many facets of information technology who possesses general business knowledge and softskills allowing them to be adaptable in a wide array of ITrelated work are able to fulfill supporting roles depending on specific technology needs ranging from technology support web page design or application training to data security software testing and project management. As the frontline worker they have knowledge of commonly used concepts practices and procedures within the IT field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
Collaborate with other IT professionals (including remote ones) to maintain the departments standards functionality and performance.
Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
Maintain positive relations with all employees and seek suggestions/ways of improving compliance of IT processes and systems
Participate in process procedure and systems continuous improvement identify creative ways to reduce costs by streamlining them and assure they are efficient and not redundant.
Participate in project activities and ensure timely project delivery. Organize their own work effectively and efficiently.
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Maintain discretion and confidentiality in all areas pertaining to IT systems
Participate in the exchange of ideas within the department. Ask questions and encourage input from other team members
Understand and embrace the business and IT strategic direction
Provide regular updates to appropriate managers and conference with them on complex or unusual situations
Demonstrate commitment to customer service: anticipate meet and exceed customer expectations solve customer problems quickly and effectively make customer issues a priority
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100 adherence to all company IT and department policy processes and procedures
Comply and follow all procedures within the company security policy.
May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
Must demonstrate selfsufficiency on the following skills/competencies:
Has the ability to follow written and verbal directions.
Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
Proficiency in use of personal computers Microsoft Office products (Excel Word and PowerPoint) and email.
Business Relationship Management Practices building strongrelationshipswith business operations and other IT groups.
Customer service orientation
Service delivery attitude
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelors degree in computer science engineering or business discipline preferred or IT Certification
12 years IT experience preferred
Troubleshooting skills (PC breakfix networking applications)
Technical support expertise (Windows OS Active Directory SCCM printing services structured cabling Zoom SQL)
Knowledge of KPI and SLA with familiarity in the SNOW tool (ServiceNow)
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil email address; direct phone call from a member of the Jabil team; or direct email with a jabil email address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via email. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline (3 the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil/Careers site as a result of your disability. You can request a reasonable accommodation by sending an email to or callingwith the nature of your request and contact information. Please do not direct any other general employment related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
#EarlyCareer
Required Experience:
IC
Employment Type
Full-Time
