Technical Support Associate Night Weekend and Bank Holiday Shifts
Technical Support Associate Night Weekend and Bank Holiday Shifts
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Job Description
At Jamf we believe in an open flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity while operating with a high degree of flexibility. Worklife balance remains our priority while feeling connected is important to maintain our strong culture achieve our goals and thrive as #OneJamf.
What youll do at Jamf:
At Jamf we empower people to be their best selves and do their best work. The Technical Support Associate works in the night 12hour shifts. The shift work includes working only during weekends (Friday Saturday and Sunday) and Bank Holidays 8 pm 8 am. This is a fulltime position. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customer queries related to the installation troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on firsttouch issue resolution.
This role is remote inPoland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.
What you can expect to do in this role:
- Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize sameday resolution and customer satisfaction.
- Answer regional support phone calls and live chat requests and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.
- Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless handoffs when escalating customer issues.
- Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
- Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.
- Other duties and special projects as assigned.
- Performs all job responsibilities in alignment with the core values mission and purpose of the organization.
- Adheres to the highest moral ethical and legal standards to deliver an environment that promotes respect innovation and creativity.
- Supports and promotes a positive inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed further developed and manifested in our work.
What we are looking for:
- Fluency in English is a must (B2/C1.
- Communication level in Japanese/Chinese (B2/C1 is nice to have.
- Aptitude to quickly learn basic technical concepts and communicate to technical & nontechnical audiences.
- Ability to perform basic troubleshooting and problemsolving tasks related to server infrastructure systems networks and hardware.
- Capacity to multitask and quickly prioritize duties.
- Exceptional customer service skills.
- Strong interpersonal and organizational skills.
- Excellent written and oral communication skills to thrive in a fastpaced environment.
- Ability to work independently and as part of a team.
- Experience with macOS and iOS is preferred.
- Experience with macOS Windows and/or Linux server platforms is desirable.
#LIRemote
Why Jamf
- Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine.
- Named a 2024 Best Companies to Work For by U.S. News.
- Named a 2024 Newsweek Americas Greatest Workplaces for Parents & Families.
- Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits which is why our customers keep coming back to us!
What it means to be a Jamf
We are a team of freethinkers candoers and problemcrushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless selfimprovement driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches believing that fulfilled individuals create a thriving vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic best selves at work at rest and at play. We are committed to supporting the continual improvement of Apple in the workplace the organizations that rely on them and the people who keep it all running smoothly.
Above it all waves our banner of #OneJamf and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same and be as secure as using a personal Jamf customers are able to confidently automate Mac iPad iPhone and Apple TV deployment management and security anytime anywhere to protect the data and applications used by employees in the workplace students learning in the classroom and streamline communications in healthcare between patients and than 2500 Jamf strong worldwide we are freethinkers candoers and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at
Required Experience:
IC
Employment Type
Part-Time
