Customer Support Specialist fmd part-time 18-20 hours week
Customer Support Specialist fmd part-time 18-20 hours week
Posted on :
12-04-2025
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1 Vacancy
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Job Description
What we are looking for
We are looking for a highly communicative and dedicated Customer Support Specialist (f/m/d) parttime for 1820 hours per week for one year an extension is possible.
You will
- Answer Englishlanguage customer inquiries in our customer support tool (Zendesk) thoroughly and appropriately
- Be responsible for our English FAQs
- Support team members in answering Germanlanguage customer inquiries in Zendesk
- Help to ensure that our customers are happy with our product. You work closely with the support team and developers to identify technical errors and get them solved for the customer
- Evaluate statistics report current developments and obtain commitment to implement your suggestions for improvement
What you bring to the table
- Completed vocational training and initial work experience in customer service
- A talent for communication finding the right words in every situation and acting with empathy patience and friendliness
- Ability to translate a customers issue into tech language
- An affinity for databasescomplex system landscapes and mobile applications
- You work independently on new topics and enjoy sharing your knowledge in a team
- You are a team player with high social skills and your colleagues can rely on you
- You are fluent in both English and German
- You are flexible and willing to work on support emails when needed on a limited number of weekends and public holidays by arrangement
- Basic Yoga knowledge in theory and practice is important
- You are based in Germany with the ability to come to the Hamburg office for regular team days
What you get
Our Customer Support team works Mondays through Fridays and the occasional weekend emergency
service hours. You can pick your days in general but Fridays
is a mandatory work day for you. We are a small friendly and supportive team working a hybrid model
remote and at the Hamburg office.
service hours. You can pick your days in general but Fridays
is a mandatory work day for you. We are a small friendly and supportive team working a hybrid model
remote and at the Hamburg office.
- Ambitious entrepreneurship in an exciting and futurerelevant thematic environment
- A great growing product with happy customers
- Collaboration in a professional international and humorous team full of yogis and nonyogis
- Independence selfdetermination and freedom paired with a secure framework to regularly improve be creative and create new things
- An agile and motivated team that welcomes you with open arms
- Regular team events and your own access to the YogaEasy portal
- Trustbased working hours and flexible working
Whats next
Are you passionate about what you do Apply now. Send your resume and a cover letter in English by email to our HR Manager Anja at: .
About us
YogaEasy is Europes leading online yoga studio. With thousands of yoga videos from 50 internationally renowned yoga teachers 50 indepth yoga programs live classes 2 apps and an online yoga magazine we are the most significant yoga platform in Europe. In addition to the online yoga studio YogaEasy has created the Academya virtual teaching space for dedicated yoga teachers and students who want to develop professionally and personally. The YogaEasy Academy offers yoga teacher training and workshops with handpicked top yoga instructors in the world.
You want to work in a selfdetermined sustainable and warm environment Then YogaEasy is the right place for you! Our team of yoga teachers content and marketing experts as well as developers and IT professionals ensure that our customers have access to new practice videos interviews and tutorials as well as exciting articles and programs about the world of yoga every day and of course that YogaEasy continues to grow. Would you like to become part of our team and support us in bringing yoga to the world as a way of life Then apply with us now!
You want to work in a selfdetermined sustainable and warm environment Then YogaEasy is the right place for you! Our team of yoga teachers content and marketing experts as well as developers and IT professionals ensure that our customers have access to new practice videos interviews and tutorials as well as exciting articles and programs about the world of yoga every day and of course that YogaEasy continues to grow. Would you like to become part of our team and support us in bringing yoga to the world as a way of life Then apply with us now!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
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