G Sr Order Fulfillment Specialist

Are you looking for more

At Mohawk Industries were committed to more more customer solutions more process improvements more sustainable manufacturing and more opportunities for our team.

As a Fortune 500 global flooring leader with some of the bestknown brands in the industry Mohawk is a great place to start or develop your career with an emphasis on more of whats important to you. Whether you want to lead more innovate more learn more or create more you can find your more with Mohawk.

What we need:

Mohawk is looking for a Sr. Order Fulfillment Specialist who can do more for Mohawk Flooring North America brands.

The Specialist will provide customer support and communication for Company customers sales professional services and administration. To provide Planning the forecast demand while managing inventory while increasing sales in the process. Under direct supervision responsible for booking and releasing customer orders and assuring that all orders are properly shipped. This role impacts various areas through effective coordination of information from different offices. This information will be used by Sales Management in customer account business reviews.

What youll do:

• Proactively working customers needs by utilizing information provided by Product Managers Planning and Distribution.

• Working with Seaming and Repair departments locating rolls to seam to fulfill stocking orders or previously seamed rolls to fulfill linear foot orders based on business needs.

• Min /Max Process: utilizing rolls that is best for business processes and understanding WIP (production rolls Jumbos and standard roll sizes.

• Proactively working with Sales and assisting Customer Service to fulfill orders and advising production information provided by planning.

• Managing specific roll solutions for National Account and Specialty Customers such as: Home Depot Lowes Menards Empire Sherwin Williams Nebraska Furniture Mart and RC Willey.

• Process over allocation Report: managing orders over allocated due to system error and reallocating orders as necessary.

• Managing Q4 inventory to assign first quality orders and increased sales.

• Manually pegging and allocating based on ELT business rules. Allocating New production based on pegged production plans and purchase orders.

• Assessing Global Inventory by offering available inventory outside mill locations based on customer requests. Managing Q4 inventory to assign first quality orders and increased sales.

What you have:

• High School Diploma or GED equivalency required. Some college in business related field or (CCSS) Certified Customer Service Specialist certification preferred.

• 2 years Customer Service Material Management or Inventory Control experience.

• Intermediate Computer Skills: (MS Word Excel AS400 Inet & Electronic mail required).

What youre good at:

• Strong commitment to customer/client satisfaction.

• Ability to perform with ease multiple tasks and manage time effectively.

• Ability to effectively communicate on a professional manner.

• Must possess excellent organization skills pronounced judgment and decisionmaking abilities and be able to maintain confidentiality of information.

• High degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention.

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good Voice Quality that is conversational and professional.

• Ability to interpret and follow oral and written instructions policies guidelines and processing standards.

• Ability to demonstrate strong organizational problem solving interpersonal relationship building skills.

What else

• While were a primarily inoffice team we thrive on flexibility and ensuring our people can balance personal and professional time.

• Were located in a pretty great spot check outthis videoto see what we mean.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawks vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet rugs ceramic tile laminate wood stone and vinyl flooring. Our industryleading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean Daltile Durkan IVC Karastan Marazzi Mohawk Mohawk Home Pergo and QuickStep. During the past decade Mohawk has transformed its business from an American carpet manufacturer into the worlds largest flooring company with operations in Australia Brazil Canada Europe India Malaysia Mexico New Zealand Russia and the United States.

Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Dont Work participant.