Associate Customer Service Representative
Associate Customer Service Representative
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1 Vacancy
Job Description
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home purchasing a car funding a significant purchase or making important daily credit card purchases Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why were the #1 financial services company to grow YOUR career. Apply today.
In this role you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone text chat video chat and other lines of communication in a fastpaced highvolume environment
- Perform routine tasks such as answering inquiries resolving problems and providing a bestinclass customer experience while adhering to work guidelines policies and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information plus internal or external customers
Required Qualifications:
- 6 months of Customer Service Financial Services or Contact Center experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
- Ability to provide strong customer service while listening eliciting information efficiently comprehending and resolving customer issues.
- Ability to execute in a fast paced high demand metric driven call center environment.
- Excellent verbal written and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers while maintaining attention to detail and accuracy.
- Military experience resolving complex issues via written or verbal communication including but not limited to supply action requests updating personnel records answering benefit or pay questions resolving errors researching questions and other needs as requested by customers.
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems applications and utilize search tools to find information.
- Knowledge understanding and experience of internet mobile and social media technology.
Job Expectations:
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work onsite at the location posted
- This position is not eligible for Visa sponsorship
Training Schedule:
- Training class will be for 8 weeks. Training hours are 8:30 am 5:00 pm MondayFriday. Initial schedule after training will be given prior to offer.
- Were open 24 hours 7 days a week.
- Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
- 2150 W Pinnacle Peak Road Phoenix AZ 85027
Posting End Date:
15 Apr 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo we believe in diversity equity and inclusion in the workplace; accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliancedriven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
IC
Employment Type
Full-Time
