Healthcare Service Representative (Remote)
Healthcare Service Representative (Remote)
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-05-2025
Job Description
This is a remote position.
Company Overview
At ClearDesk we handle the sourcing recruiting and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations and we take pride in our ability to match each client with the right talent to suit their unique needs.
At ClearDesk we handle the sourcing recruiting and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission
At ClearDesk were passionate about helping people succeed. Our mission is to assist clients in building topperforming teams in the most costeffective way possible enabling them to thrive in todays competitive business landscape. Additionally were committed to helping our remote talent develop their careers within outstanding teams while supporting their families.
But we dont stop there. Were constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk we believe that when everyone succeeds we all succeed.
Job Description
We are looking for experienced Healthcare Service Representatives to assist caregivers and clients/patients with inquiries scheduling appointments resolving issues and ensuring a seamless experience. The ideal candidate is empathetic detailoriented and able to work effectively in a fastpaced healthcare environment.
Responsibilities
- Coordinate and manage patient appointments by efficiently scheduling rescheduling or canceling as needed across multiple departments and providers.
- Confirm scheduled appointments and send reminders through approved communication channels to ensure patient attendance and preparedness.
- Proactively handle appointmentrelated concerns by identifying issues researching solutions and implementing timely resolutions.
- Escalate complex scheduling conflicts or patient concerns to the appropriate department while maintaining clear and timely followup.
- Accurately document all scheduling interactions and updates in the system to maintain reliable patient records and ensure continuity of care.
- Collaborate with clinical and administrative teams to align scheduling with provider availability and optimize patient flow.
- Serve as a knowledgeable and empathetic point of contact for patients delivering clear communication and support throughout the scheduling process.
Requirements
- College educated
- Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
- Must be comfortable with using Hubstaff a timetracking application
- Professionallevel English (written and verbal/voice)
- Experience coordinating calendars scheduling and rescheduling
- Must be comfortable answering calls
- Healthcare background is required
- Familiarity with Medicaid Managed Care Organizations (MCO) and other insurance compliance regulations and policies is a big plus
- Recruitment experience is a plus but NOT required
- Healthcare software knowledge is a plus but NOT required (such as Wellsky)
- Experience using any scheduling system Microsoft Office and Google Workspace
- Professionallevel English (written and verbal/voice)
Hardware Requirements
- At least a 720p HD Webcam
- A noisecanceling headset
- At least a 25mbps primary internet connection
- A backup laptop backup internet connection device and backup power supply in case of power outage and emergencies
- Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
- Minimum recommended for your backup computer: Intel Core i3 4 GB RAM
Compensation and Benefits
- Competitive salary
- 100% Remote (Permanent work from home)
- Prepaid HMO
- Bonuses and incentives
- Paid training
Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment please disregard it and report it to us immediately. For your security please ensure that all communications are conducted through emails originating from (@ or @).
Scheduling
Employment Type
Full Time
Key Skills
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