Senior Solutions Consultant
Senior Solutions Consultant
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Job Description
Job Description
The Senior Solutions Consultant is responsible for all technical solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to Commercial and MidMarket executives and convincing Clevel and director level executives of the technical merits of the software solution. The SC will work in conjunction with Sales MarketingProduct Managers and other members of the xfunctional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.
Requirements
5 years Presales experience
Knowledgeable of web / scripting technologies HTML CSS JavaScript JSON and SaaS applications
Experience mapping RFI/RFP requirements to software solutions.
Excellent interpersonal communication persuasion presentation and writing skills.
Experience scoping managing and executing customer pilots and Proof of Concepts.
Knowledge of SaaS Business applications.
Knowledge of one or more of the following
Customer Service Software
ITSM
Data warehousing
Business intelligence
Workforce Management
QA
Integration & middleware
AI &/or Bots
Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGBT
Outstanding problem solving skills including the ability to meet a business requirement with a technical solution.
Outstanding solution scoping abilities using our existing solution and influencing new product development.
Bachelors degree or equivalent experience is a must; graduate degree is a plus.
Must be willing to travel.
Obvious passion and people skills and an ability to work independently on multiple projects
Desired Skills
Previous consulting experience implementing enterprise class software solutions.
Domain expertise in specific industries
Awareness of CCaaS and peripheral technologies
Experience Experience in moderating Design Based Thinking sessions
Ability to developing reference architecture in support of client solution
#LIWO1
The US annualized OTE (On Target Earnings) range for this position is $151000.00$227000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus benefits or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations the offer for the successful candidate for this position will be based on job related capabilities applicable experience and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles) and do not include bonus benefits or related incentives.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
