Customer Service Rep
Customer Service Rep
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Job Description
About us
Want to join a terrific familyowned company thats been in business for over 60 years Youre in luck! Were hiring fulltime Customer Service Representatives in NC.
National Finance Company Inc. is a small familyowned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that!
We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire offices performance and are determined using realistic and achievable goals. Some of our employees earn over $12000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest.
Because we understand the importance of family our standard work week is just 35 hours (Monday through Friday from 9 am 5 pm with an hour for lunch). We also offer vacation and sick pay on top of an average of 10 paid holidays a year.
We also sponsor a full health insurance plan with medical dental vision life and shortterm disability insurance as well as a 401(k) plan with an employer match.
At NFC we work hard but also like to have fun. Just ask some of our employees or check out our Facebook pages.
Wed love to have you join the NFC family
*Email if you would like to know more.
Title: Customer Service Representative
Job Summary: A CSR is responsible for maintaining customer service per company standards soliciting business from new and current customers taking applications processing loans taking payments filing customer documents and maintaining customer folders communicating with customers regarding their accounts and maintaining a safe clean office environment.
Supervision: CSRs are under direct supervision of an Office Manager. They also report to an Area Supervisor and VicePresident of Operations.
Job Tasks Responsibilities and Authorities
Tasks:
- Greet customers and answer the telephone courteously and identify yourself by name
- Take payments from customers
- Maintain cash drawer
- Solicit business from new and existing customers
- Process loan applications
- Use system software to calculate payments renewal balances payoffs
- Market and sell ancillary products
- Guide customers in properly filling out forms
- File forms and maintain customer folders
- Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
- Generate customer mailings
- Make daily bank deposits
- Clean and maintain office
Responsibilities:
- Follow Company policies per Employee Handbook and additional policies set forth by Management
- Report to work per assigned schedule
- Respect direction of Office Manager who is fully responsible for operation of your location
- Follow all local state and federal laws
- Report problems or misconduct known or suspected by other employees to your supervisor or upper management
Working Conditions:
Work hours: 9 AM 5 PM; Monday thru Friday with one hour lunch break may clock in at 8:30 for additional hours
- 9 AM 1 PM on three 3 Saturdays in December
Avg hours per week: 35 hours
Overtime: Never X Occasional Often; must be preapproved by Manager
Max hours: 3 per week
Work environment: Shared office space with coworkers
Salary and Benefits:
- Beginning $ per Range:
- Other benefits: Medical dental life insurance; 401(k) plan; bonuses; paid vacation and sick time
I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above.
I further understand that all employees of National Finance Company Inc. are employed on an at will basis. Both employees and the Company have the right to terminate employment at any time for any reason or no reason with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof.
Job Qualifications:
Education: High school diploma or equivalent
Experience: Prior experience working in consumer finance business preferred and/ or prior experience as a cashier
- Number of years: 1 year
Special training or licenses: Current valid drivers license; Basic computer skills
Physical requirements: Lift and move up to 50 lbs.
Employment Type
Full Time
