Customer Service Director - 1534
Customer Service Director - 1534
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
A fastgrowing company in the furniture industry is seeking a Customer Service Director to lead a team dedicated to providing toptier service. This role requires a strong leader and mentor who can foster a culture of collaboration accountability and customer satisfaction while ensuring operational excellence.
Responsibilities Include:
- Leading and coaching a team to deliver outstanding customer service.
- Developing and improving processes and systems with a customerfirst approach.
- Monitoring performance metrics and ensuring KPI targets are met.
- Managing daytoday operations including scheduling staff management and service levels.
- Collaborating with teams to enhance customer care policies and training programs.
- Capacity planning to meet the demands of a fastgrowing business.
- Setting an example by consistently prioritizing the customer experience.
Ideal Qualifications:
- 3 years of experience in customer service leadership.
- Strong leadership communication and problemsolving skills.
- Proven ability to analyze data and make strategic datadriven decisions.
- Experience with CRM OMS Excel GSuite and Airtable.
- Ability to manage mentor and motivate a team effectively.
- Bachelors degree in Business Marketing or equivalent experience.
Whats Offered:
- Comprehensive health benefits.
- Career growth opportunities in a dynamic startup environment.
- Paid holidays.
This is an excellent opportunity for a resultsdrivencustomer service leader looking to take the next step in their career. Apply today!
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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