Assistant Manager- Data Analyst
Assistant Manager- Data Analyst
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Manager Warranty Analyst!
Responsibilities
Analyst is responsible for receiving warranty claims from customers or authorized service centers. They must carefully review the claim to ensure it meets the specified criteria and contains all necessary documentation.
Analyst must verify if the claimed product is covered under warranty based on the terms and conditions set by the company. This may involve checking the purchase date warranty period and any applicable exclusions or limitations.
Analyst is responsible for communicating with customers regarding their warranty claims. This may involve requesting additional information or documentation providing updates on the status of the claim or answering any questions or concerns the customer may have.
In cases where the warranty claim involves reimbursement for repairs or replacements made by the customer Analyst may be responsible for processing the payment. This may involve verifying invoices or receipts calculating the eligible reimbursement amount and issuing the payment to the customer.
Analyst must maintain accurate records of all warranty claims processed including details of the claim communication with the customer and any repairs or replacements made. This information may be used for reporting purposes quality control or future reference.
Analyst may need to handle customer complaints or disputes related to warranty claims. This may involve investigating the issue liaising with other departments or teams within the company and working towards a satisfactory resolution for the customer.
Analyst may be required to provide feedback and suggestions for improving the warranty claim process. This could include identifying common issues or bottlenecks proposing process changes or recommending training or resources to enhance efficiency and customer satisfaction.
Qualifications we seek in you!
Minimum Qualifications / Skills
Experience with dealing Warranty process/ claims.
Finance degree/B.E. Mech. Eng. /Ind mgmt. Eng. /Aeronautical Eng or MBA or any Equivalent Streams
Ability to use superior communication problemsolving and analytical skills to frame decisions for senior management and drive optimized decisionmaking
Able to be selfdirected and work independently to meet and exceed goals.
Preferred Qualifications/ Skills
Experience within Aviation is preferred
Experience in Analytics domain is preferred
Good Communication skill
Team Player
Ready to take up challenges
Time Management
Analytical Mind Reasoning skills Proactive SelfStarter Work Under Pressure
Proficiency in MS Office Packages.
Basic knowledge around VBA Spotfire Knowledge of Rtool SQL Python and Tableau are added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
