Bilingual SpanishEnglish Customer Service Representative HybridWFH
Bilingual SpanishEnglish Customer Service Representative HybridWFH
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1 Vacancy
Job Description
**This is a hybrid position. Work from home status is only granted if criteria is met and upon completion of 2 weeks of inoffice onboarding/training.**
Who is Centah
Acquired by Financeit in 2017 Centah is a lead and workflow management company that allows some of North Americas largest home improvement businesses to distribute and manage leads powering over $3 billion in annual sales. One of the driving forces behind Centahs industryleading platform is a fullservice contact center in Fort Lauderdale Florida that specializes in inbound and outbound support for the home improvement industry. Centahs Call & Contact Centers become the main point of contact for the customer ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and selfmotivated Customer Service Representative to join our team. As a Customer Service Representative you must be able to work in a fast paced environment be flexible with an aptitude for learning understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
- Answer incoming calls and respond to customers requests
- Ability to work in a fast paced environment.
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
Requirements
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Must be fluent (speaking/reading/writing) in both Spanish and English
Benefits
- Opportunity to continue working from home in our postpandemic workplace
- Eligible for Medical Dental and Vision after 60 days of continuous employment
- $15000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4
- Paid Time Off Earn 10 days per year after 90day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you wed like to hear from you! Please submit your application and well contact you if you become selected for a phone interview.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
