Complaints clerk mwd
Complaints clerk mwd
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Job Description
Introduction
One team one direction.
We are a Germanfounded company that has risen from humble beginnings to become the European market leader for online catering & food service supplies. Our professional equipment makes everyday life easier for countless businesses in this dynamic sector. For our part we challenge ourselves to continuously become better and embrace trends and innovations.
Together with our partners customers and dedicated team we achieve fresh successes year on year. As we do so we remain grounded and focused on our goals. We strive to continuously refine our service and further expand our global presence among the wide range of businesses we supply.
To this end we support business owners in planning professional kitchens develop custom solutions for our stateoftheart internal data management and design major marketing campaigns all inhouse. Want to come on board
Your mission
- Be responsible for communicating with our customers in the aftersales phase (complaints) by telephone and CRM system (Salesforce). Youll also provide onsite support to customers with complaints at our showroom in Ochtrup
- Pursue a solutionoriented approach and ensure customer satisfaction
- Work with the customer and our logistics service providers to initiate returns and redeliveries of goods
- Maintain close contact with our logistics service providers and be available to answer their questions regarding deliveries
Your profile
- You should have completed a programme of education or training equipping you to work in a commercial or businessrelated role. However lateral entry may also be possible
- (Initial) professional experience in complaints management or customer care
- Very good written and spoken German; knowledge of foreign languages advantageous
- The ability to work in a team and with care and initiative. In addition to your communication skills you should show a strongly customer and serviceorientated approach and an ability to get things done
Why us
- The opportunity to work autonomously in your chosen area
- Fair remuneration and interesting work
- Flat hierarchies and relaxed equal working relationships
- A friendly respectful working environment
- An ergonomic workspace with stateoftheart technical equipment
- Internal and external training opportunities
- Free language courses
- Anniversary bonuses and good health bonuses
- Christmas bonus
- Teambuilding events summer party and Christmas party
- The use of company vehicles for travel to and from work as part of our carpool scheme
- Our own canteen with fresh affordable lunch
- Free coffee bar drinks and fresh fruit
- Indoor and outdoor lounge
- EGYM Wellpass for over 9000 gyms and wellness studios
- Employee offers and discounts via our partnership with Corporate Benefits
- Employee disability cover
- Company pension
Employment Type
Full Time
