IT Helpdesk and Support Technician
IT Helpdesk and Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about technology and love helping people solve their tech issues Were looking for aFirstLine Technical Support Specialistwith at least3 years of experiencein providing exceptional customer support. This exciting role offers the opportunity to work directly with clients troubleshoot hardware and software issues and deliver toptier service in person over the phone or via email.
What Youll Be Doing:
- Serve as the first point of contact for clients seeking technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Provide onsite support to ensure seamless IT operations.
- Assist with setup configuration and troubleshooting of systems.
- Maintain accurate records of client interactions and issue resolutions.
- Collaborate with the IT team to escalate complex issues when needed
Requirements
- 3 years of experiencein firstline technical support.
- Strong troubleshooting skills with a deep understanding of common technical issues.
- Proficiency in providing support via phone email and onsite.
- A Certification (preferred but not mandatory depending on experience).
- Excellent communication skills with a customerfocused attitude.
Required Experience:
IC
Employment Type
Full-Time
