Technical Lead Payments Infrastructure

Location:

The Payments Infrastructure team is seeking a highly skilled Technical Lead for Check Processing Returns and Adjustments applications. This role will be responsible for leading application support teams issue resolution application upgrades and continuous improvement efforts as well as serving as primary liaison to vendors and lines of business of these applications.

Essential Job Functions:

• Possesses subject matter expertise (SME) to lead drive and analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands.
• Proactively monitors and completes work requests to ensure quality and timely completion; evaluates teams service offerings to ensure strategic alignment with partners needs. Facilitates collaboration with larger tech community partners and leadership to ensure successful resolution of all escalated issues.
• Participates in the continuous improvement idea generation process (process simplification and automation); manages vets and tests the concept and design of changes and streamlines workflow to improve performance and delivery.
• Analyzes the data determines gaps identifies next steps resolves and documents the resolution of most complex problems; notifies management of issues that could pose a risk to the bank as needed work with vendors as needed. Anticipates and remediates problems before they occur.
• Adheres to all Key Policies and Standards escalates exceptions or violations encountered and selfidentified findings. May be responsible for operational monitoring reporting and remediation of findings.
• Demonstrates SME status for other technology teams. Possesses deep knowledge of LOBs supported and proactively collaborates to avoid negative impacts ensuring success of their processes.
• Embraces mentorship and training opportunities for self and mentors others. Inspires continuous learning in others. Encourages feedback and perspectives from all levels; receives and applies feedback from others.
• Schedules coordinates and facilitates strategic meetings with team members peers vendors and management. Owns and leads meeting provides agendas stays on task manages timing able to rephrase ask probing questions and records outcomes and action items.
• Defines gathers and analyzes metrics used to monitor health of product process and/or environment. Performs strategic analysis of metrics to identify trends and define course of action. Evaluates financial impact (i.e. resource and monetary costs) to make technical recommendations and presents business cases. Defines documentation standards for a product process and/or environment.

Required Qualifications:

• Education/Certifications: Bachelors Degree or higher in Computer Science Information Technology or related field or equivalent work experience required.
• Basic understanding of at least one programming language (e.g. JavaScript SQL etc.
• 3 years of application support experience Payments Infrastructure preferred ex. Check Processing Returns and Adjustments
• Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability
• Must be able to work with Product Owners and cross functional teams as a product team to achieve single goal
• Experience with Jira/Jira Align Agile/Scrum development methodologies Continuous Integration/Continuous Delivery environment utilizing automated testing as well as Test Driven Development
• Must be able to work with different stakeholders to understand the business needs and requirements
• Experience with troubleshooting and incident management and escalation
• Ability to work with internal support teams infrastructure vendor support teams participate in projects and work individually to accomplish tasks
• Possess strong written and verbal communication skills

Preferred Qualifications:

• PMP Certification or prior Project Management experience
• Prior experience as a Team Lead or leadership of a team

Key has implemented a rolebased Mobile by Design approach to our employee workspaces dedicating space to those whose roles require specific workspaces while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result this role may be mobile or home based which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $120000 to $140000 annually depending on jobrelated factors such as level of experience. Compensation for this role also includes eligibility for shortterm incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .