Project Lead
Project Lead
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Job Description
Project Lead is responsible for leading the technical support operations ensuring application stability performance and enhancements. This role requires deep expertise in backend and frontend technologies while also serving as the primary technical escalation point for complex issues. The position involves troubleshooting debugging optimizing performance and collaborating with the development team to maintain seamless application functionality.
EXPERIENCE: 68 years in IT Services (Digital)
RESPONSIBILITIES (INCLUDES ALL TASKS):
Technical Leadership & Support
Lead Level 2/3 support operations for web and mobile applications.
Debug and resolve complex technical issues ensuring minimal downtime.
Guide and mentor junior developers in troubleshooting and best practices.
Application Development & Optimization
Review modify and enhance backend APIs database queries and frontend UI components.
Conduct code optimizations refactoring and performance tuning to improve efficiency.
Implement hotfixes and patches in coordination with the DevOps team.
Collaboration & Stakeholder Management
Work closely with business users product managers and QA teams to identify issues and solutions.
Coordinate with onsite offshore teams and thirdparty vendors for resolution of integration issues.
Serve as a bridge between support and development teams to ensure smooth releases.
Incident & Change Management
Track and resolve incidents within defined SLAs using ITSM tools (e.g. ServiceNow Jira).
Participate in root cause analysis (RCA) for recurring issues.
Evaluate and implement change requests with minimal disruption to business operations.
Security & Compliance
Ensure adherence to secure coding practices and compliance requirements.
Work with security teams to remediate vulnerabilities and enforce best practices.
MANDATORY
Technical Expertise
- Frontend: Flutter (At least one major framework)
- Backend: .NET Core Java Python (Any two)
- Databases: SQL Server PostgreSQL MongoDB
- Cloud & DevOps: Azure/AWS CI/CD pipelines Docker/Kubernetes
Experience Level:
- 6 years of fullstack development experience.
- 2 years in application support and maintenance.
Preferred Skills:
- Handson experience with API integrations microservices and thirdparty SDKs.
- Strong debugging tools knowledge Fiddler Postman Log Analyzers.
- ITSM process awareness (Incident Problem Change Management).
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Required Experience:
Manager
Employment Type
Full-Time
