Lead Infrastructure Engineer
Lead Infrastructure Engineer
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Job Description
Morningstar India is looking for a Lead Infrastructure Engineer based in our Vashi Navi Mumbai office. The ideal candidate should be someone who thrives on delivering high quality operational output new experiences and technical challenges.
As a Lead Infrastructure Engineer working in Morningstars IT infrastructure team you will be involved in the support of our Wired and Wireless LAN WAN and Datacenter Networks for Morningstars growing IT infrastructure that currently covers over 33 offices and 6 Datacenters worldwide. You will also be involved in the transition process and will work in collaboration with third line engineering teams based in Chicago London and Shenzhen.
Interested candidates should have a proven track record of supporting significant Network Infrastructures. The successful candidate for this role should have at least 68 years experience in Network Lead support role and should have experience and knowledge of Cisco Switches Routers Firewalls Cisco IOS NXOS ASA Cisco ACI Cisco Wireless and Cisco Identity Service Engine. A CCNP or higher certification is required and experience of Cisco Umbrella Cisco DNAC Cisco ACI and Zscaler ZIA & ZPA technology would be advantageous. Candidates should have an appreciation of security standards best practices and principals.
Candidate should have excellent verbal and written communication skill in English also bachelors degree or Diploma in Computer Science or Information Technology with strong academic credentials. Preference will be given to applicants with relevant IT industry technology certifications. (E.g. CCNP/CCIE Wireless CCNP/CCIE R&S ITIL v3/4
Candidate should be willing to work in UK shift 01:00PM 10:30PM IST).
Must have Experience People Management Expert 56 years Network Lead Expert 56 years Cisco Routing Switching & Firewall Expert 68 years English verbal and written communication Expert 68 years Cisco Wireless Intermediate 46 years Cisco ISE Intermediate 46 years Palo Alto Intermediate 34 years.
Good to have Experience Cisco ACI Intermediate 12 years Cisco DNAC Intermediate 12 years Cisco Umbrella Intermediate 12 years Zscaler ZIA and ZPA Intermediate 12 years Cloud Networking in AWS & Azure Intermediate 12 years.
Day to Day responsibilities:
People manager who has a passion and understanding for providing outstanding support
Leada team of Network Engineers who are responsible for handling 24X7 network support.
Clarify performance expectations and help team members achieve success through coaching mentoring and providing effective and timely feedback recognizing accomplishments and providing discipline when appropriate.
Monitor & Manage resolution SLAs for tickets.
Create / update / maintain Standard Operating Procedure & wiki pages.
Interface with other teams of Morningstar as a networkleadto resolve incidents
Participation in the delivery of IT projects as required.
Create RCAs for Severity 1 & 2 incidents.
Collaborate and contribute with team members vendors and other technical staff to develop design implement and continuously improve systems.
Manage shift schedules & resource availability for maintenance projects & other tasks.
Provide technical inputs for weekly/monthly reviews & reports.
Create & execute plans for Maintenance activities upgrades & new deployment.
Experience in managing and troubleshooting of Cisco ISE Cisco Wireless Controllers Access Points
Experience in Riverbed and Symantec Bluecoat and ability to provide the reports of top users are who are consuming the most bandwidth.
Actively participate in monthly maintenance activities which includes IOS Cisco Nexus Upgrades Wireless controller & ASA Upgrades
Managing and maintaining the operational integrity of our systems
Assist with the transition of Knowledge and support processes to theinfrastructuresupport team.
Use critical thinking and project management discipline tools and techniques in the daytoday of responsibilities and in resource and workload planning.
Welldeveloped communication skills with the ability to understand make recommendations on and convey technical issues and solutions to a range of stakeholders both internal and external
Skills and Requirements:
Experience in managing a 24X7 support team.
Bachelors Degree or Diploma in Computer Science or Information Technology
At least 68 years of Experience in a networking focused Enterprise Networks
Handson experience in a Large and complex network environment
Good English communication and presentation skills (written & verbal)
TeamLeadwho has a passion and understanding for providing outstanding support
An ability to demonstrate a focus on attention to detail and highquality results.
Excellent English communication and presentation skills (written & verbal)
Good understanding of wireless site surveys and network assessments tools and processes
Expertise in Network Management and Troubleshooting via Cisco DNAC and Assurance will be advantageous.
Handson experience in a complex network environment
Strong technical subject matter expertise on Cisco Routers Switches Firewalls & other Networking equipments
Strong technical expertise with Switching (VLAN Trunking Dot1x various flavours of STP) protocols and Routing protocols (RIP EIGRP OSPF BGP)
Strong knowledge & good experience on Site2Site VPN Remote VPN Data Protection URL filtering NAT QOS IPSEC
Experience in Monitoring tools.
Expertise in Cisco Identify Service Engine (ISE)
Knowledge of Jira and ServiceNow ticketing system
Knowledge on Cisco Umbrella and Zscaler will be advantageous.
Knowledge on Palo Alto Firewall will be advantageous.
Knowledge on AWS and Azure networking concepts will be advantageous.
Experience in QoS for wireless and voice over wireless will be advantageous.
Advantageous:
In depth knowledge of Cisco Wireless Suite and 802.11 family of protocols
ITIL foundation (v4 certification
CCNP/CCIE in R&S/Wireless certifications
Morningstar is an equal opportunity employer.
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
I10MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityEmployment Type
Full-Time
