Lead End User Computing Engineer
Lead End User Computing Engineer
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Job Description
The Service & Team:
You will be working in the dynamic User Environment Identity and Mobile team reporting to the team Product Manager. The team sits within Information Services part of the Customer and Business Operations Directorate and provides a variety of key services to the Councils staff and customers.
The Role:
The Lead End User Computing Engineer has expert technical understanding; they work with relevant IT operations and other functions such as technical architecture to understand lower level design development and feasibility.
Key Responsibilities:
- Technical Expertise: Provide specialist advice and guidance in packaging Windows client applications
- Operational Support: Manage the operational support of end user IT solutions and services ensuring service contractual and regulatory requirements are met.
- Project Involvement: Act as Technical Lead in product or project delivery producing lowlevel designs and translating architectural designs into operations.
- Incident Management: Act as thirdline support for incidents problems and changes to solutions and services.
- Service Improvement: Provide expert technical consultancy and assistance to projects ensuring delivery of nonfunctional requirements and continual service improvement.
This position will be subject to a basic criminal record disclosure check.
Working Pattern:
37 hours per week MondayFriday. We are happy to consider alternative working arrangements and flexible working though attendance will be required at some meetings.
What youll need to succeed:
Qualifications and Experience:
- Technical Skills: Indepth knowledge and experience in packaging Windows client applications.
- Problem Solving: Ability to take ownership of problems and proactively resolve technical issues ensuring solutions meet business requirements.
- Customer Focus: Maintain a high level of customer service dealing with complex complaints and using empathy to satisfy customer demands.
- Change Management: Experience in managing changes to service and configuration items managing supplier change ensuring compliance and effective control.
Competencies:
- Working Together: Deliver exceptional customer service understand and focus on customer satisfaction and work well with colleagues and partners.
- Resourceful: Apply expertise solve problems and make improvements to deliver the best possible customer outcomes.
- Personal Responsibility: Take responsibility for your work environmentand development and act as an ambassador for the Council.
- Engaging Leadership: Create a healthy and engaging working environment build trusting and supportive relationships and encourage development.
Please read the role profile for the full details of this role attached below in this advert
What youll get in return:
Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
a competitive salary.
a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions
a generous annual leave entitlement with the potential to purchase additional leave.
A national awardwinning employee health and wellbeing programme
Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Please note we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Elizabeth Davis on or calland say my name.
Application Process
Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.
Your supporting statement should also include the following:
- Describe your experience with packaging Windows client applications in an enterprise environment. What tools and technologies have you used
- Describe an example where you have investigated a technical incident and used a logical process to identify and fix the underlying cause. How did you maintain customer satisfaction while you worked on the issue Detail any frameworks or methodologies you employed.
- Please describe your experience of managing the lifecycle of a technology in which you were a specialist.
Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.
Employment Type
Full-Time
