Automotive Service Advisor
Automotive Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description of the role:
The Automotive Service Advisor at Nissan Bronx is responsible for providing exceptional customer service and support to clients who bring their vehicles in for maintenance or repair. This role requires indepth knowledge of automotive services and products as well as excellent communication and problemsolving skills.
Responsibilities:
- Interact with customers to understand their vehicle service needs and assist them in scheduling appointments.
- Provide accurate and detailed information about service recommendations pricing and timelines.
- Coordinate service appointments with the service department and ensure the availability of required parts and resources.
- Keep customers informed about the progress of their vehicles service and address any concerns or questions.
- Upsell additional services and accessories based on customer needs and vehicle maintenance requirements.
- Ensure proper documentation and recordkeeping of customer and vehicle information.
- Follow up with customers after service completion to ensure their satisfaction and address any postservice issues.
- Maintain a clean and organized service area including workstations and customer waiting areas.
Requirements:
- Prior experience as an automotive service advisor or in a similar customer service role in the automotive industry.
- Deep knowledge of automotive services repair processes and maintenance requirements.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a customercentric approach.
- Proficiency in computer systems and software used for automotive service management.
- Ability to work well in a fastpaced and dynamic environment.
- High school diploma or equivalent required; additional certifications or education in automotive technology is a plus.
Benefits:
- Competitive compensation ranging from $70000 to $100000 per year.
- Health dental and vision insurance coverage.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on vehicle purchases parts and services.
About the Company:
Nissan Bronx is a leading automotive dealership located in the East Bronx New York. We are dedicated to providing our customers with highquality vehicles exceptional service and a seamless automotive experience. As an authorized Nissan dealer we offer a wide range of new and preowned vehicles as well as comprehensive maintenance and repair services. Our team is committed to customer satisfaction and strives to exceed expectations at every interaction.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
