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You will be updated with latest job alerts via emailDisguise sits at the heart of the most inspiring live and virtual experiences in the world leading the market in building a software and hardware solution that designs sequences and controls the most spectacular productions across film and TV broadcast live and corporate events.
Role: Support Specialist (EMEA)
Department: Support
Location: UK
Reports into: Regional Support Manager
About the role:
The Support Specialist is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines troubleshooting issues that are time critical.
Our customers are industry leaders (such as Netflix Disney Eurosport) who are producing the most interesting groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical.
You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection Xr workflows and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industryleading levels of support.
We will invest in you and your ability to learn pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industryleading support services across the world.
What you will do:
Experience we are looking for:
Skills behaviour and values we are looking for:
About Disguise
Disguise is the industryleading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software hardware and services to help create the next dimension of realtime spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the Alist of live music events live TV broadcasts immersive experiences installations theatre film and TV production corporate communications and brand product launches. Working with Disney Snapchat Netflix ESPN the Burj Khalifa and Adele Disguise is the number one partner delivering the next dimension of entertainment.
Dont Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
Our benefits
Required Experience:
Unclear Seniority
Full Time