Case Manager Recovery Support Specialist Crisis Care Counselor- Mobile RSS 3rd Shift

$1000 Sign on Bonus

The Association for Individual Development (AID) is a nonprofit organization whose mission is to empower people with physical developmental intellectual mental health challenges; those who have suffered a trauma; and those at risk to enjoy lives of dignity and purpose. We are looking for aCase Manager Recover Support Specialist Crisis Care Counselor Mobile RSS who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Schedule: 6:00 pm 6:00 am Monday Tuesday Saturday. As well as every other Friday.

What you will be doing

The Crisis Care System is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. This position creates the opportunity for a person with lived experience who is in recovery from mental health diagnosis or cooccurring substance use disorder. A Crisis Care CounselorMobile Recovery Support Specialist is responsible for the following:

• Utilize lived experience with mental health diagnosis to support clients with 1 decreasing mental health dysfunction 2 increase community functioning and 3 assist clients in achieving recovery goals.
• Providing crisis intervention deescalation emotional support and suicide risk assessment to callers in crisis via phone through AIDs 24/7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988 local police departments and other community services via phone through AIDs 24/7 crisis line.
• Provide in person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be deescalated over the phone.
• Collaborate with a team of service providers within AID and throughout the social service community to ensure that all clients needs are being met to promote and maintain community stabilization.
• Maintain documentation required for crisis intervention services provided on the phone and in the community
• Attend to scheduled work hours and be flexible to meet client and program needs as assigned by Program Manager or Director.

• Provide effective individual crisis counseling and crisis intervention assessments.
• Responsible for providing independent program coverage when scheduled or in emergency situations.
• Complete clinical documentation appropriately to meet the requirements of program funders and applicable administrative rules.
• Provide effective telephone counseling service through active and empathetic listening and motivational interviewing.
• Complete required documentation on a timely basis
• Must meet monthly minimum predetermined productivity standards. When Applicable
• Complete all necessary assessments including the crisis intervention and suicide assessment and required documentation including billing notes in accordance with Rule 132 standards
• Develops and implements crisis safety plans and resource follow up in collaboration with the client other providers and other parties as identified by the client following the standards of Rule 132 payers and accreditation bodies
• Provide case management follow up for clients to support linkage to services
• Maintain records of individuals served on the MCRT in accordance to Rule 132 payers and accreditation bodies. Assist MCRT Lead in conducting regular quality assurance of MCRT records.
• Maintain open and effective communication with agency and provider staff family and others in response to clients identified needs and client assistance/service needs.
• Navigate Cx360 have a working knowledge of opening clients to programming and ensure client profile is completed
• Navigate crisis line documentation service working knowledge of submitting documentation finding frequent callers and submitting sunshine documentation
• Recognize emergency situations and take appropriate action. Contact Manager and Director per procedure. Complete necessary paperwork correctly (incident reports petitions case notes)
• Participate in training and development opportunities as assigned.
• Promote awareness of mental health both internally and externally.
• Fulfill other functions on the team as needed.
• Adhere to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health
• Fulfill other functions on the team as needed.

What will we provide Full Time employees.

• $1000 sign on bonus for fulltime
• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical Dental Vision Life STD LTD Critical Illness and accident insurance
• 401K with a 3.5 company contribution after one year.