Client Service Manager
Client Service Manager
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$ 50000 - 65000
1 Vacancy
Job Description
At Tishman Speyer we are building a better tomorrow. The firms visionary leadership team and on the ground experts are unparalleled in their ability to foster innovation anticipate global and local needs and cultivate new initiatives such as its tenant amenities platform Zo. and its flexible space and coworking brand Studio. For us real estate is more than buildings. We focus on the intersections that matter most. The intersection of real estate and people real estate and technology real estate and your local neighborhood. We build community and connection. Designing living rooms to labs boardrooms to breakrooms we put the customer at the center of everything we do. We build timeless communities that serve neighborhoods and cities with affordability public space and easy accessibility.
Since our founding in 1978 Tishman Speyer has acquired developed and operated 522 properties totaling 218 million square feet with a combined value of over $129 billion (U.S.. Tishman Speyer currently has approximately $68 billion in assets under management including iconic properties such as Rockefeller Center in New York City The Springs in Shanghai TaunusTurm in Frankfurt and Mission Rock in San Francisco. We currently have 2688 units under management and an additional 13302 units planned for development across multiple U.S. markets including marketrate workforce and affordable housing. Tishman Speyer provides an elevated level of service to ensure the best experience for the families that live in our communities.
The Position:
The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. The CSM will report to the General Manager and will be located at our Class A property at 525 W Monroe in Chicago Illinois.
The successful candidate will be organized have an eye for detail and a passion for customer service.
Key Responsibilities:
Hospitality/Leadership:
Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyers ZO. amenity offerings
Maintain a high level of customer satisfaction responding to customer needs in a timely manner
Provide leadership to Client Service Coordinator
Actively support the Property Management team in fostering long lasting relationships with customers
Operations:
Provide support to ensure smooth operations of the Property Management Office (PMO)
Oversee new customer onboarding procedures
Process all invoices in a timely manner confirming charges against existing contracts budget and proposals
Prepare monthly accruals with Operations Manager oversight is critical
Create and maintain customer OT HVAC billable spreadsheet based on lease language
Respond to customer account statement inquiries
Assist with annual budgeting such as customer billable income/expenses building office expenses ZO. expenses etc.
Maintain the customer portal to ensure current building communication and procedures are available to our customers
Distribute the monthly rent statements
Create letters and Work Order backup invoices to upload with rent statements
Verify Work Orders and bill through the Angus Work Order System.
Accounts payable process bills daily to correct budget account.
Assist the Property Management team with projects and communication
About You:
Qualifications:
1 to 3 years of experience in commercial real estate or hospitality industry
Accounting background/experience is mandatory
Bachelors degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English verbally and in writing
Critical Competencies for Success:
Thrive in an innovative and fastpaced environment
Accounting experience/reading General Ledgers Assembling Accruals
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
*Onsite presence is required for this position.
The base compensation range for this role is $50000 to $65000. This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to fulltime Tishman Speyer employees.
This base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon jobrelated qualifications and without regards to race color age sexual orientation marital status military or veteran status national origin disability religion or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.
Please click here to review all EEO policies notices and relevant posters.
Please click here to review EVerify Information.
Disability Assistance Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
Required Experience:
Manager
Employment Type
Full-Time
