Associate Technical Support Analyst CDK Service

Unlock Your Potential as an Associate Technical Support Analyst CDK Service at CDK Global!

Were hiring for this WORK FROM HOME / REMOTE position residing in any of the following locations:

Atlanta GA Dallas TX or Cincinnati OH

About Us :

CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

Are you passionate about technology and problemsolving Do you thrive on delivering exceptional support and making a difference Join CDK Globals dynamic team as an Associate Technical Support Analyst where your skills will be at the forefront of creating outstanding client and associate experiences.

Responsibilities:

• Be the first point of contact for client and associate inquiries via phone web chat email and online tickets.
• Troubleshoot software and technical issues guiding clients to timely resolutions with your expertise.
• Track document and manage cases ensuring a smooth and efficient process for everyone involved.
• Collaborate with teammates to resolve issues and share knowledge in a supportive environment.
• Stay ahead of the curve by participating in training and adapting to evolving processes and technologies.

Qualifications:

• Proficiency in Windows iOS and mobile devices like smartphones and iPads.
• Strong problemsolving and communication skills to negotiate and resolve issues efficiently.
• A passion for customer service and the ability to manage competing priorities.

Preferred Skills and Experience:

• Associates or Bachelors degree (preferred).
• 1 year of experience in PC desktop or technical support with client interaction.
• Familiarity with tools like Unix/Linux/SQL Microsoft Printing and ticketing systems like Remedy or Footprints.
• Certifications like A MCDST or MCST are a bonus!
• Bilingual in French or Spanish Even better!
• Automotive industry knowledge is a great advantage.

Why CDK Global

At CDK Global we create possibilities that empower our clients and associates. Join a culture of innovation collaboration and growth where your contributions truly matter.

Apply Today!

Ready to make an impactStep into a role where technology meets problemsolving and your skills shine! Apply now and be part of something bigger.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.