IT Support Technician
IT Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About The Role
AztechITare seeking a customer focused experienced IT Support Technician to join our Service Delivery Team and based at our client sitein Aberdeen.
AztechIT has grown from strength to strength since 2006 and was recently recognised in Britains Best 50 Managed IT companies. We pride ourselves on having a team ethos and employeecentric environment.
Thesuccessful IT Support Technician will be part of our first responseteamand will ensure that our customer receives an excellent and consistent service experience.
You will be an IT Support Technician that is a natural problem solver with the capacity to work in a fastpacedenvironment Itis essential to have a passion for technology and provide outstanding customer service.
Key responsibilities
- Providing efficient and effective customer service to end users and otherstakeholders providing remote and desk side support.
- Acting as the first point of contact for technical service requests
- Logging and maintaining support issues detail throughout a service ticket lifecycle
- Responding appropriately to more complex problems through escalation
- Prioritisation and management of workload to ensure client SLAs are met
- Supplying a high standard of customer service in line withAztechITs standards
- Owning managing and resolving incidents completing requests and change requests in line with our SLAs
- Delivering against our KPIs
- Workin accordance with company values policies procedures and standards.
Skills / Attributes Required
- 12 years demonstrableexperience providing IT support for internal IT users both remotelyanddeskside.
- Previous experiencewith office move / relocations.
- Clear and confident communicator at all levels and abilities.
- A proven problemsolver and good asset management.
- Able to deliver and troubleshoot complex technical solutions.
- Strong communication and documentation skills.
Essential Technical Experience
- Office 365
- WindowsServer
- Active Directory
- Windows 10
- PC& Serverhardware (Mounting and racking servers)
Desired
- AZ900
- Microsoft 365 Certified: Fundamentals
- CCNA
Package Details
- Salary is up to 32k p and this is depending on your experience and accreditations
- 24Days Holiday Increasing with 3 years service
- The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role.
- Permanently based at Aztech ITs clients site in Aberdeen city centre Monday to Friday.
Employee Benefits
- Excellent training/development opportunities The Aztech Academy
- Perkbox Hundreds of different perks delivered to your mailbox weekly.
- Paid for Company nights out.
- AXA Health Cash Plan
Please do not apply if you do not have the relevant working rights for the UK in place as we cannot sponsor visas.
Required Experience:
Manager
Employment Type
Full-Time
