Sales Events Coordinator
Sales Events Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose:
The Sales & Events Coordinator is the primary support for the Sales & Catering team at the Red Lion Inn. Primary functions include distribution of contracts and other supporting materials after group business has been booked billing of groups and fielding incoming calls & emails when the directors are in need of assistance or away offering basic group sales information. The Coordinator acts as a representative from the Sales & Catering team both on and off property and supervises group events in conjunction with the Banquet Manager. They also serve as a liaison between the client and operating departments to help ensure a successful meeting/event and to generate repeat business. Will be prepared to help out as needed in undefined roles.
Sales Administration Job Responsibilities:
Maintain guests databases and update guests contact information across all systems.
Input rooming lists.
Keep food and beverage group menus up to date.
Performing administrative tasks such as billing scanning documents and typing correspondence.
Maintain open communication with the Director of Sales Director of Catering Sales Banquet Manager and Food and Beverage Director in order to maximize F&B sales and facilitate functions.
Assist in the distribution of internal communications daily including but not limited to weekly and monthly sales reports 90day reports kitchen reports.
Assist in managing Open Table weekly and/or daily with new/cancelled group reservations.
Assist in managing and updating event bookings in Delphi.
Maintain strong ongoing relationships with historical existing and new accounts.
Communicating with customers via phone email or Teams/Zoom to answer questions about products or services.
Assist DOS with promotional events sales blitzes and prospecting.
Assist DOS and DCS with making arrangements for visiting clients prospects and VIP guests.
Assist in arranging and conducting planned and unannounced site visits for potential clients.
Assist traveling DOS and DSC with needs that may arise while on the road i.e. checking availability and history looking up contact information keeping up with leads making special arrangements.
Aid in booking of group events as needed by the sales team.
Maintain a working knowledge of lodging and meeting room configuration and types.
Send out followup letters on behalf of the Sales Manager and DOS after events.
Comply at all times with Red Lion Inn standards and regulations to encourage safe and efficient operations.
Maintain a warm and friendly demeanor at all times.
Respond to guest requests and complaints in a timely manner.
Embrace the Red Lion Inn/Main Street Hospitality Core Values of Kindness Embrace Change Invest in Community Responsibility and Integrity.
Attend all required meetings.
Communicate and work with various other departments to get certain tasks and goals accomplished.
Be a team player.
Events Coordinator Job Responsibilities:
Attend and confer with restaurant managers at banquet event order meetings. Move into role of running BEO meeting.
Review daily change logs and update and distribute BEOs and staff accordingly.
Coordinate between sales and operations staff.
Supervise banquet staff scheduled for each function in conjunction with the Banquet Manager
Ensure consistent presence of banquet staff in all functions in conjunction with Banquet Manager
Responsible for the timely setup of all banquet functions in conjunction with the Banquet Manager
Ensure timely replenishment of buffet in all banquet functions in conjunction with the Banquet Manager
Accurately bill functions.
Requirements:
High school diploma or GED.
An Associates or Bachelors degree in business administration or similar preferred.
Previous experience in sales administration or similar roles.
Exceptional interpersonal and customer service skills.
Advanced knowledge of administrative record keeping.
Familiarity with sales reports and sales records.
Proficiency with spreadsheet software and Delphi preferred.
Excellent written and verbal communication skills.
TIPS ServSafe and Allergen certified (or capable of becoming certified).
Required Experience:
IC
Employment Type
Full-Time
