NQF 5 CUSTOMER MANAGEMENT
A person acquiring this qualification will be able to manage customers as well as frontline managers in an organisation.
Frontline managers may include team leaders supervisors junior managers section heads and foremen.
The focus of this qualification is to enable learners to develop competence in a range of knowledge skills attitudes and values including.
Benefits
Qualification on completion of learnership
| Further Education &Training Certificate
|
NQF Level on completion of learnership
| NQF 5
|
SETA
| Service SETA
|
NQF 5 CUSTOMER MANAGEMENT
Learners acquiring this qualification will have demonstrated competence at NQF Level 4 in the area of Customer Management or will have attained an equivalent qualification at that level.
This qualification will be registered at NQF Level 5 on the National Qualification Framework and learners will have acquired a range of fundamental core and elective competence around the areas of Marketing Strategy Marketing Customer Relations Principles of Marketing Marketing Communications Marketing Management Marketing Research and Customer Management.
Learners will have also demonstrated competence against specialised outcomes in the area of Customer Management.
Benefits
Qualification on completion of learnership
| Diploms |
NQF Level on completion of learnership
| NQF 5
|
SETA
| MERSETA |
Requirements
Minimum requirements for learnership application
| MATRIC or NQF 4
|
I am interested in
| Generic Management Customer Management Marketing |