Customer Relations Coord
Customer Relations Coord
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Position Responsibilities:
Office Management and General Support
- Assist all customers and guests coming into the Management office. Answer screen and direct incoming calls as needed. Assist property and engineering teams with customer and vendor services.
- Maintain management office order supplies stock breakroom and coordinate repairs of office equipment. Open and distribute incoming mail interoffice mail and maintain files.
- Communicate with building teams customers janitorial day staff and security throughout the day or as needed as issues arise.
- Manage technology systems to include: Angus Lobby Directory Enertiv submeters Parking Analysis conference room technology digital display system access card database and data entry for utility tracking and benchmarking.
- Review Angus work orders throughout the day to ensure prompt response times. Enter requests from customers and others into the system as needed. Close out work orders as required and follow up to ensure customer satisfaction.
- As requested provide administrative support for the Managing Director as requested including travel expense reporting meeting coordination/logistics invoices coding and file management.
- As requested coordinate broker and customer gifts and recurring correspondence.
Customer Connection
- Assist with customer correspondence including letters memos Angus notifications and Mailchimp newsletters. Maintain customers lists and files.
- Track certificates of insurance for customers and assist in obtaining vendor insurance certificates. When necessary prepare correspondence for any insurance issues.
- Coordinate estimates resulting from customer work order requests through Angus proposal function and complete related billback process.
- Implement Customer amenity program and support Community Creation efforts for the market as requested.
- Coordinate customer events negotiating contracts as needed
- Facilitate misc. customer offerings
- Market events to customers via memo blasts lobby posters lobby directory
- Coordinate and update new customer handbook in Angus.
Accounting Support
- Enter and track purchase orders in Nexus. Set up new vendors.
Building Care
- Review Securitys Daily Activity Reports (DAR) each day; Alert management team of any unusual activity noted in the DAR; Create work orders for action items.
- Complete daily security pass down log and send to management team security engineering and porter to notify of all contractors needing access into the building/suites.
- Conduct semiannual building inspections.
- Update monthly janitorial cleaning inventories.
- Monitor fitness center for necessary maintenance items coordinate cleaning and supply orders.
- Manage conference room AV needs to ensure resources are in working order. Facilitate repairs with IT as needed. Monitor conference room reservations and ensure rooms are setup according to customer requests and preferences.
Essential Functions:
- Ability to consistently apply education experience and good judgement to the job responsibilities at a consistently high level of performance both in quantity and quality.
- Ability to consistently and resourcefully handle multiple priorities under rapidly changing circumstances and goals including within short timelines.
- Ability to consistently frequently and effectively communicate coordinate and collaborate with individuals and groups primarily facetoface but also by telephone and electronic media.
- Exceptional ability to adapt to innovate and to understand and comply with Granites policies and culture along with all applicable laws and the highest ethical standards.
- Ability to concentrate for long periods of time whether alone or working with people in close proximity to you.
- Ability to consistently attend work and to be punctual at the office.
RoleBased Competencies:
- Drives Results Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm; Consistently achieving results even under tough circumstances
- Customer Focus Building strong customer relationships and delivering customercentric solutions; Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences
- Cultivate Innovation Creating new and better ways for the organization to be successful
- Situational Adaptability Operating effectively even when things are not certain or the way forward is not clear; Adapting approach and demeanor in real time to match the shifting demands of different situations
- Technical Acumen Understanding the purpose and basic processes of their assigned functional area
Qualifications/Requirements:
- High school diploma or general education degree (GED) required.
- 1 3 years of related experience or administrative experience
- Proficient in Microsoft Office suite.
- Excellent customer service skills.
Physical Requirements:
- Hearing and visual ability to observe and detect and appropriately react to signs of emergency situations.
- Ability to independently move throughout the office and property and consistently and continuously perform essential job functions.
- Ability to lift and/or move up to 25 pounds.
Travel Required:
Minimal travel up to 5.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
