Change and Release Manager

TerraQuest

Role: Change and Release Manager

Location: Birmingham in line with our Agile Working Policy. You will need to be able to work from our Birmingham office 2 days per week/office to be attended as often as business needs require.

Salary: Competitive

Who we are...

TerraQuest Solutions Ltd is an awardwinning and marketleading specialist provider of planning land property and business solutions. We are an established and trusted organisation that is renowned for its expertise in providing innovative and costeffective solutions to both public and private sectors. Our team delivers bespoke flexible and efficient services through a processorientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business.

Why work with us

We are a Living Wage Foundation accredited employer committed to supporting the wellbeing and development of all our people. With competitive salaries enhanced Family Friendly policies; a fabulous suite of benefits (including: Pension; Life Assurance; Employee Assistance Programme; option to buy additional annual leave in addition to 25 days plus Bank Holidays); true flexibility with our Agile Working approach and superb training and development opportunities we really care about our team!

What we need...

Due to a period of sustained growth we are looking to recruit a Change and Release Manager to join our Service Management Team.

Based in the companys Birmingham office the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the awardwinning Planning Portal and Northern Ireland planning service.

What you will be doing

• Responsible for the delivery of endtoend release and change management applying structured methodology and lead change and release management activities across the business.
• Acting as the daily point of contact for release management across delivery teams leading the release by setting direction and priorities and resolving conflicts
• Manage Release risk acting as a focal point for issues.
• Stakeholder management across technical and operational stakeholders regarding change and release management
• Recommending and implementing process improvements
• Coordinate across teams to identify and track contents of releases ensuring that all quality requirements for the release are met and preparing release notes for Service Managers
• Manage implementation planning across teams ensuring that preparation delivery and communication activities are carried out in accordance with the plan
• Run release retrospectives and deliver continual improvements to the release capability
• Liaising with stakeholders and teams for governance and coordination of work
• Run and manage Change meetings and CABs across the business
• Plan and implement bringing all changes across the business into the Change Management process.

What we are looking for

The ideal candidate will have the following:

Essential Criteria

• Change and Release Management experience
• DevOps background familiarity
• Hands on experience
• Experience working as a release or change manager in an agile development environment preferably Scrum delivering change and release management in a fast changing environment with appropriate levels of governance
• Cross team management to lead the delivery of releases
• Experience of digital service delivery
• Experience of continuous delivery
• Experience of working with an ITSM tool
• Strong customer service approach and team player

Desirable Criteria

• Technical experience in development testing or configuration management
• Experience of Service Management Tools
• ITIL experience and qualifications
• Experience of working with the following:
  • ADO
  • React
  • JavaScript
  • SQL
  • C Sharp
  • Azure Tools

Please apply for more information and please do not be put off if you do not have all of the experience and skills required. If you have the majority of skills and relevant experience we would still like to hear from you!