Call Center Agent - Part Time

Job Summary:

Job Title: Call Center Agent
Location: Athens Greece (Office based)
Work Setup: Part time 20 hours/week)

THE JOB

The call center agent answers incoming calls from customers to complete orders/selling tickets answer inquiries and questions handle complaints troubleshoot problems and provide information. Satisfying customers needs and at the same time maintaining the good reputation of the company are the major call center agents responsibilities.

WHAT YOU WILL BE DOING

• Managing large amounts of inbound calls in a timely manner
• Following call center scripts when handling different topics
• Handling customer inquiries both by telephone and email
• Responding in writing to requests from help desk (Zendesk) & social media
• Researching required information using available resources (websites manuals etc. etc.
• Managing and resolving customer complaints
• Providing customers with information
• Entering new customer data into system
• Updating existing customer data in order to maintain call center (Call Center)database
• Processing orders
• Identifying and promoting priority issues to the Account Management team
• Routing calls to appropriate resource
• Following up customer calls where is necessary
• Documenting all call information according to standard operating procedures
• Other tasks as may be directed by the Line Manager or Supervisor

WHAT YOU NEED TO KNOW (OR TECHNICAL REQUIREMENTS)

• 2 years experience on Call Center
• Deep knowledge of Ticketmaster (TicketHour) technology to enable support customers
• Proficient in MS Office products and call center (Call Center) equipment/software programs
• Strong attention to detail
• Flexibility and adaptability as you will be dealing every day with different personalities
• Customer Focus Customer Service Data Entry Skills Listening Phone Skills Problem Solving
• Bachelors degree in Customer Service or a related field (desired)
  

YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)

• Outstanding verbal communication skills along with active listening
• Ability to multitask set priorities and manage time effective

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
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