IT System Engineer
IT System Engineer
Posted on :
11-04-2025
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1 Vacancy
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Job Description
RVS iGlobal is currently looking for IT System Engineers (L1 / L2 to support the growing demand for tech support queries coming on to our Network Operations Centre in Jammu. This role will be responsible for working on technical issues based around servers desktops firewalls networks cloud services etc. in various corporate LAN environments based in the USA UK and Europe.
Position: IT System Engineer
Industry Type: IT Services & Consulting
Employment Type: Full Time
Role Category: Technical Support
Job Location: Jammu
Education: UG: Any Graduate B. Tech/B.E. in E&C CS IT
Requirements
- Bachelors Degree/Diploma in IT/ECE/CSE (or related technical discipline).
- Freshers can also apply and preference to having 13 years of relevant experience at L1 / L2 level support.
- Technical customer support (voice and email) with a strong customer interaction experience.
- Passion to be a part of a hardworking and winning team.
- Willing to work in a 24x7 environment and provide weekend coverage if needed.
- Ability to multitask in a fastpaced environment.
- Excellent ability to learn and articulate softwarerelated and technical concepts.
- Strong active listening skills and excellent written and oral communication skills.
- Excellent Customer Service Orientation.
- Strong attention to detail when communicating with customers (verbal & written).
- Ability to empathize with customers and convey confidence.
- Expertise in working with Microsoft Excel.
- Extensive Network knowledge.
- Familiarity with Windows Server 2016/2019/2022.
- Familiarity with cloud technologies like Office365 Google Suite and Azure platform.
Job Responsibilities:
- First and all subsequent contact with the customer.
- 24*7 support via phone and email.
- Basic Level 1 troubleshooting redirect to L2/L3 as required.
- Search the knowledge base to verify if reported problems are already known issues with a defined resolution plan.
- Impact analysis with the accurate classification of reported issues to ensure appropriate
- prioritization.
- Replication of the reported issue in an appropriate customer environment.
- Initial triage to isolate unsupported 3rd party issues from the potential root cause.
- Information gathering to ensure complete availability of details required for root cause analysis.
- Provision of technical resolution or problem workaround.
- Problem routing/escalation to second/third level support or third parties where required.
Desired Candidate Profile:
- Freshers (any IT Graduate) with a good understanding of computer networks and desktoplevel
- Troubleshooting techniques.
- Should be ready to work in a 24/7 work environment.
- Excellent communication skills to communicate with international clients.
- Good probing skills & Analytical skills would be an added advantage.
- Good knowledge of Microsoft tools like Word Excel PowerPoint etc.
- Above average knowledge of network tools LAN & WAN.
Benefits
- Provident Fund
- Annual Bonuses
- Performance bonuses
- Employees State Insurance Corporation
- Medical Insurance
- Night Allowances
- Pick and Drop facilities (Only for Female Staff)
- Day outs for Staff
- Team Parties
- Maternity/Paternity leaves
- Retirement Benefits
- National and International tour packages after successful completion of service as per company policies
- Paid Time Off
- Flexible work schedules and workplace perks like onsite snacks
- Flexible working
Employment Type
Full-Time
Key Skills
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