IT Systems & Services (ITSS) Intern
IT Systems & Services (ITSS) Intern
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1 Vacancy
Job Description
At Catawiki every day brings the extraordinary! Whether its Daniel Ricciardos Formula 1 Car a Woolly Mammoths Skeleton Lady Gagas Jumpsuit or Usain Bolts running shoe we encounter exceptional objects every day.
Were a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75000 unique items in auction carefully curated by our passionate in-house experts.
Having sold over 20 million unique objects to date were on a mission to become the worlds most popular destination for special objects. As a growing diverse and sustainable scale-up we proudly live by our core values:
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
If these values resonate with you wed love to explore how you can join us on this exciting journey!
About the role:
As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. Youll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.
This role is for a fixed term of 6 months with the possibility of being hired as a full-time employee.
What you will do / be involved in:
End-user Support :
- Serve as first point of contact for technical support managing and resolving day-to-day IT issues
- Coordinate with senior team members for complex problem resolution
- Document solutions and share knowledge with end-users
Device Management and Lifecycle :
- Execute end-to-end laptop provisioning and configuration
- Manage hardware logistics and inventory tracking
- Handle employee technology onboarding including account creation and system setup
- Coordinate equipment returns and account closures during offboarding
- Maintain accurate documentation of all processes
Whats youll bring to the role:
- Good communication skills - verbal and written
- Positive customer service skills with the ability to make people feel validated
- Willingness to support where needed
- Curious mindset and willingness to to learn new things
- Ability to ask questions when to get a better understanding
- Willingness to share information and teach people how issues were resolved
- Hands on approach to tasks
- Detail oriented in all things you do
- Basic technical skills / understanding of technical terms
- Ability to find information to help troubleshoot technical issues
- Knowledge or previous experience of using Apple laptops
- Fluent in English - Dutch & additional languages are a plus
- Currently enrolled in a Dutch university
Where youll be: The role is based in Amsterdam The Netherlands.
Why Youll Love Working with Us
- Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80 categories. In our flat structure every role has a broad scope that directly impacts both our customers and the business.
- Learn and Grow with Us through our Learning & Development initiatives which include clear development plans and mentorship programmes designed to support your career progression.
- A Culture of Connection defines us. Were a passionate diverse and collaborative team of 800 Catawikains and 60 nationalities all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment committed to making every Catawikian feel welcomed and empowered. Whatever your story we encourage you to bring your unique perspective to our team.
- Celebrate Lifes Moments with us at Catawiki. When you join us youll receive a 100 Catavoucher and on each birthday youll get a 50 Catavoucher to celebrate. Enjoy an extra day off each year to Pursue Your Passion. We also recognise significant work anniversaries (3 5 8 10 years) with additional time off plus extra leave for lifes big moments like marriage engagements or moving house.
Please note that benefits can vary by location. For specific information regarding whats available in your country please consult your recruiter.
Our Offices and Way of Working
Our vibrant offices in Amsterdam Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means we typically ask you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with your colleagues. Of course if the job description specifies that the role is 100% remotesuch as for certain expert or sales positionsthen that arrangement will apply.
Interested
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawikis Applicant Privacy Policy.
If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Employment Type
Full Time
