IT Support Specialist
IT Support Specialist
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Job Description
We are looking for an IT Support Specialistto join the Abdo team. If you are someone who likes learning new tricks playing with technology collaborating with a team and most importantly if you find fulfillment in helping others this role is for you!
This role is responsible for enduser technical support including PCs applications printing and mobile devices. The IT Support Specialist is an exceptional communicator and excels in customer service while maintaining strong professional relationships with internal clients vendors and partners. Selfmotivation is necessary to complete background projects and assist in the of longterm technological initiatives.
Our culture is built on the following principles:
- Relationships We give our best to our clients and to each other.
- Growth & Development We get better every day.
- Teamwork We accomplish great things together.
Key responsibilities include:
- Provide professional and charismatic IT support to all end users and occasionally to clients
- Assist with training users on how to use applications
- Resolve technical issues with a patient and empathetic approach
- Document systems and processes
- Act as one of the first responders to IT related problems at the firm
- Work in a ticketing system to centralize and track communications with end users
- Troubleshoot update and install accounting information systems apps and other software
- Effectively communicate with vendors as needed
- Proactively communicate with end users as problems are addressed
- Escalate problems to IT Director/Systems Administrators/Network Administrator that are more complex or require higher permissions
- Participate in a rotating oncall schedule to address business critical issues that may occur after hours
- Provide and receive constructive feedback from and to the IT Director as the IT department and firm evolves
- Troubleshoot and administer Microsoft 365 services and Azure Resources
Ideal IT Support Specialist candidate has:
- Associate or Bachelors degree in computer science or other technologyrelated degree preferred or combination of education and experience
- 2 years experience working in a customer serviceoriented role preferably technology based
- Industry certificates such as A Network/CCNA Azure fundamentals Security CCNT MCSA preferred but not required
- Strong critical thinking and communication with a focus on customer service
- Desire to work in a fastpaced environment
Attracting developing and retaining the best employees are our highest priorities at Abdo. Listed as a Fastest Growing Firm and ranked in the Top 200 firms by Inside Public Accounting we are always seeking talented individuals who can contribute to the continued growth and success of our firm.
If you desire flexibility and control in your work schedule along with recognition for your efforts Abdo has the opportunity youre looking for! Apply online TODAY!
Flexible Workplace:
Abdo approaches the hybrid work environment through flexible workplace options. While some of this role can be performed from home we are looking for this role to be mostly inoffice based out of our Edina location 35 days inoffice).
Interviews for this position may be conducted via Zoom video.
Additional Information:
At Abdo we are committed to providing fair transparent and competitive compensation that reflects the unique skills and experiences of each candidate. The estimated base pay range for this role is $25.00 $32.00 per hour. Offers are typically made below the maximum to allow room for future compensation increases in the role. The compensation offer will be based on factors such as experience education licensure certifications skills and business needs.
All employees have the opportunity to earn discretionary bonuses based on demonstration of extraordinary performance special projects of significant importance or other major accomplishments.
Abdo cares about the wellbeing of our team members and offers a comprehensive benefits package to support this. Our benefits package includes:
- Medical dental vision HSA with employer match FSA medical and dependent care long & shortterm disability insurance options
- 17 days per year of PTO 8 full holidays 2 half holidays 24 hours paid volunteer time parental and grandparent leave
- 401(k) plan with employer contributions up to 4.5
- Abdosponsored telehealth platform
- Technology reimbursement
- Half day Fridays June through September
- Professional expenses support
Benefits offerings are based off benefits eligibility requirements being met. View more information on our comprehensive benefits package on our Careers page.
Abdo LLP is committed to providing equal employment opportunities to all employees and applicants for employment without regard to any legallyrecognized basis protected class including but not limited to: race color religion sex national origin age veteran status disability sexual orientation marital status or any other characteristics protected under federal state or local laws.
If you need assistance or reasonable accommodations through our recruiting process please email us at .
We will not be hiring candidates from agencies for this position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
