Mobile Device Administrator
Mobile Device Administrator
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Job Description
Medables mission is to get effective therapies to patients faster. We provide an endtoend cloudbased platform with a flexible suite of tools that allows patients healthcare providers clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research more effective healthcare delivery and more accurate precision and predictive medicine. Our target audiences are patients providers principal investigators and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive collaborative selfmotivated learners committed bold and tenacious. We are dedicated to making this world a healthier place.
1. Responsibilities
- Provides technical leadership and handson support installation and configuration for Medables mobile device fleet including all software components applications databases firewall configurations and more
- Performs standard maintenance of Medables Mobile Device Management (MDM) environment including tasks such as performing upgrades bug fixes application troubleshooting application validation for releases and more
- Maintains all device and mobile device management platform technical and supports documentation
- Manages global cellular data plans: monitors device usage and billing ensure coverage for global project deployments
- Provides subject matter expertise to Medables customers as we assist them in international device deployments
- Manages the provisioning setup and deployment of devices on behalf of Medables customers
- Supports high visibility clients with the goal of delivering the highest quality cutting edge service in the industry
- Establishes clear hand off points with vendors that service Medables needs
- Implements and monitors KPIs that measure and track success of Medable and its partners
- Initially establishes and immediately expands Medables device processing capacity
- Develops and maintains strong internal and external customer relationships
- Effectively uses Medables software and other systems and solutions required to support customers and projects
- Measures performance and manages results of service level agreement thresholds while resolving escalations in rapid fashion
- Assists in the development of a delivery machine that has a 97 or greater on time and accurate shipment rate
- Has indepth understanding and knowledge of Medables product
- Ensures audit readiness and educates customers on the capabilities of the department
- Proactively identifies and addresses issues or risks
- Has an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports
- Other duties as assigned
2. Experience
- 4 years in mobile device management / telecommunications or a combination of education and experience
- 3 years experience working in the clinical trial industry (preferred)
- Experience managing international cellular data plans
- Strong experience in mobile technology (mobile device management international cellular data) troubleshooting operating systems connectivity
- Experience with clinical trial management (preferred) Experience working with budgets (preferred)
3. Skills
- Strong interpersonal skills and leadership including communication with Clevel executives
- Excellent communicator both orally and in writing
- Strong project management skills
- General working knowledge of Android OS and Apple iOS
- Software skills: VMware Workspace ONE Oracle ERP Microsoft Office Suite Google Suite Smartsheets Slack
4. Education Certifications Licenses
- Bachelors degree or equivalent work experience
- Undergraduate education in technologyrelated field (preferred)
- VMware Workspace ONE technical certifications (i.e. VSP VTSP) are preferred
5. Travel Requirements
As required.
At Medable we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional wellbeing. Our rewards are more than just benefits they demonstrate our commitment to providing an inclusive healthy and rewarding experience for all our team members.
Flexible Work
Remote from the start we believe in a flexible employee experience
Compensation
Competitive base salaries
Annual performancebased bonus
Stock options for employees aligning personal achievements to Medables success
Health and Wellness
Comprehensive medical dental and vision insurance coverage
Carrot Fertility Program
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Wellness program (Mental Physical and Financial)
Recognition
Peertopeer recognition program celebrating achievements and milestones
Community Involvement
Volunteer time off to support causes you care about
Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability please contact us at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
