Junior Technical Support Specialist
Junior Technical Support Specialist
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Job Description
As a member of our Technical Support team you will communicate and share knowledge with both players and workmates track and prioritize reported issues and ensure that players needs and concerns are reflected in game updates. This position offers a longterm and highly engaging collaboration where you will work closely with other teams across the entire production cycle to enhance our games. Are you ready to join us on this exciting journey
Daily responsibilities
- Communicating with players and offering technical advice by responding to tickets.
- Identifying issues prioritizing reporting and following up on them using internal and external tools.
- Collaborating with other teams including production QA design programming PR legal and marketing.
- Researching and obtaining solutions and information.
- Upholding and sharing CD PROJEKT REDs values.
Qualifications :
- Minimum of 1 year of experience in roles involving direct interaction with customers or providing peoplefacing services.
- Gamer / interest in games / passion for games must have.
- Excellent communication skills in English including writing (wording layout formality level adjustment).*
- Strong teamwork skills.
- Analytical thinking.
- Tech savvy.
*Fluency in written English is crucial for this role as it will be the primary language used in your work. Applications that dont showcase strong independent English skills will not be considered.
Nice to have:
- Being a dedicated gamer in progressionfocused organized gaming.
- Selfimprovement approach within a game/as a gamer.
- A proven record of providing help to gamers e.g. as a moderator or MVP on forums or a class leader in MMO game guilds etc.
- Knowledge of one or more of the following: French German Spanish Brazilian/Portuguese Chinese Eastern European languages.
- Interest in computer science modern PC hardware programming.
- Experience with customer service tools.
While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term GG stands for in one short paragraph.
Applications without the required attachments will not be considered.
Additional Information :
Working model
OfficeFirst: working from the Warsaw studio for a minimum of 10 days per month.
Perks & Professional Growth
- Flexible working hours start your workday anytime between 8:00 and 10:00 AM.
- A welcome pack filled with goodies to help you feel right at home once you join the team.
- Trainings lectures and courses internal workshops external training for each employee Meet a star events knowledgesharing initiatives online tutorials and elearning classes are all available. Theres always something to learn!
- Merch gifts for newborn rebels and regular chances to nab some cool swag!
Health & Wellbeing
- Private medical healthcare a selection of medical plans with dental care to choose from which are also accessible for your partner and relatives.
- Support during COVID19 regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
- Psychological care free mental health support and various wellbeing webinars.
- Multisport card gain access to a wide number of sporting and fitness facilities across the city.
Social Activities & Life in the Office
- Dogfriendly office dog owner Bring your pooch with you and look after them while working! Theres always a furry friend or two to meet at the studio.
- Social events we host regular gatherings at the studio where we can all unwind play games and just have some fun together.
- Healthy selections organic fruit snacks muesli organic honey vegan milk and speciality coffee are all at your disposal around the studio. Enjoy!
- Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.
Head office in Warsaw
- Sustainable campus with an eco ethos solar panels provide green energy 2000 plants and an airfiltering system to help provide clean air electric car charging points flower meadows and more green features in the works.
- An onsite wellequipped gym with a climbing wall daily Gym Assistant support and yoga and healthy spine classes.
- Car and bike parking spaces.
- A designated space for your bicycle as well as bicycle repair equipment and showers available whenever you need them.
- No dresscode we like to keep it casual.
If youve observed any irregularities in our recruitment process please click here to report them.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
