Nutmeg Operations Admin Specialist
Nutmeg Operations Admin Specialist
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Job Description
Join Nutmeg Europes leading Digital Wealth Manager as we ethically disrupt the UK financial services market. With over 5 billion in Assets Under Management and 230000 global investors we operate with the agility of a startup within a leading financial institution. As part of the J.P. Morgan family we complement Chases digital bank in the UK focusing on customercentric investments and digital wealth management. Be part of a team that empowers customers to maximize their money through innovative solutions and dedicated support.
As an Ops Admin Specialist in the Operations team you will provide essential administrative support ensuring tasks are completed within set timeframes and compliance frameworks. You will collaborate with us to manage processes assist in complex cases and ensure timely customer responses. This role offers the opportunity to contribute to process improvements and work closely with internal stakeholders.
Job Responsibilities
- Complete daily onboarding AML checks and associated processes.
- Manage the endtoend change of bank details process.
- Assist in handling deceased cases and associated processes.
- Process JIRA tickets liaising with stakeholders and providing customer updates.
- Manage an adminrelated inbox and work queues for timely case responses.
- Apply special fees and promotional rates.
- Complete the endtoend LISA withdrawal for house purchase process.
- Assist in LISA failure cases escalating to Compliance when necessary.
- Report LISA penalty charges to HMRC.
- Send customer documentation and statements.
- Handle adhoc requests from Compliance and Operations teams.
- Adhere to internal and industry policies to ensure consistent practices.
Required Qualifications Capabilities and Skills
- Excellent organizational skills to manage various workstreams and processes.
- Strong written and verbal communication skills.
- Highly numerate with proficiency in Excel.
- Resilience and flexibility in a demanding environment.
- Great attention to detail.
- Innovative approach to process improvement.
- Customerfirst mentality treating customers fairly and with respect.
Preferred Qualifications Capabilities and Skills
- Previous experience in an operations or administration role.
- Working knowledge of relevant processes and procedures.
- Ability to adhere to compliance guidelines and regulatory requirements
Required Experience:
Unclear Seniority
Employment Type
Full-Time
