Application Manager UK
Application Manager UK
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Job Description
General information
Reference
Category
Customer Services Services Application Manager
Contract type
Permanent
Job description
Guarantee the very best quality of the Planon software for our customers! You do this by advising guiding and helping your clients with the management of their Planon application both on site and remotely.
In this position you will be an Application Manager helping our clients with the functional management of the Planon software. You will be part of an international team that helps a very diverse set of clients mainly in The UK but also Sweden and the Netherlands. You will build relationships with your clients and help them solve incidents implement changes and provide support for new releases. You will also guide your clients in the use of the application give them advice and try to spot opportunities to help them further in the use of Planon.
Questions you may receive as Application Manager range from How can I create a reservation system for my staff to for example How can we best gain insight into the occupancy of our office buildings.
We promise to challenge you every step of the way: youll work with leading customers and interact with a fun hardworking team.
You successfully fulfill your role by:
- Maintaining managing and optimizing the existing setup based on new insights maintaining authorizations and archiving activities and data in the Planon application;
- Spotting and suggesting opportunities that the software and new releases bring which may lead to new implementation projects or smaller changes;
- Creating and maintaining documentation and writing user instructions;
- Guiding the customer in the use of the Planon application through onthejob training.
Planon is growing! Within our EMEA West (Nordics Netherlands and the UK) organization we are looking for an Application Manager who will be located in our Brighton (UK) office. In this role you will report to the Head of Services and be part of an international operating team. Your focus will be on our customer base within the UK. With approximately 40 colleagues in the UK you work with a diverse team where there is a good atmosphere enabling mutual learning and where regular social events are organizedthink of drinks in our bar summer party on our terrace or a friendly competition on our shuffleboard table! The UK Services team consists of 16 colleagues with various roles such as project managers (lead) consultants or TMS consultants. Here colleagues work hybrid but your presence in the office is certainly appreciated.
Profile
A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success we need you to be independent but also a team player and have good communication skills.
Our ideal candidate meets the following criteria:
- Bachelors or Masters degree in the field of IT or similar (or Facility Management in combination with IT affinity;
- Minimal 3 years of relevant working experience in a (similar) IT role.*
- Knowledge of methodologies such as ITIL BISL or similar is a plus.
- Fluent in English;
- Willingness to travel within the UK and occasionally to the Netherlands (to our HQ).
*We are eager to get to know you regardless your experience.
Please note that this position requires successful completion of a UK Government security clearance process. Candidates must meet the necessary eligibility criteria to obtain and maintain this clearance.
We offer
A healthy worklife balance and the possibility of working hybrid. We encourage a collaborative and learning work environment which is why we offer constant learning and meaningful training opportunities. In addition we offer challenging projects with worldleading clients and extraordinary experiences.
For this role we have a salary range of 30.000 50.400 along with comprehensive benefits including 25 days of annual leave plus bank holidays a Scottish Widows Pension Scheme Bupa healthcare and more. You can find an overview of all our benefitshere
Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How do we do this By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to worklearnlive andplay.
Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Do you love building connections So do we!
Apply now.
Job location
United Kingdom Brighton
Handled by
Handled by
Mark van Dommelen
Required Experience:
Manager
Employment Type
Full-Time
