Property Care Account Manager - Full Time

PROPERTY CARE ACCOUNT MANAGER

Company Overview:

Marders has been a trusted name in the Hamptons landscaping industry for over 48 years. Our team of skilled professionals is dedicated to delivering exceptional landscaping services from design and installation to maintenance and horticultural care. We take pride in our attention to detail creativity and commitment to customer satisfaction. Marders specializes in organic plant care solutions utilizing innovative techniques and sustainable practices to promote the vitality and longevity of landscapes. We are seeking a talented Property Care Account Manager to join our Property Care team and contribute to our success. This is an excellent opportunity for individuals looking to grow their careers within a thriving organization.

Position Summary:

Create estimates for property care projects. Analyzes scope specifications and other documentation presented to prepare cost and revenue proposals (considering all cost labor materials and services involved) for proposed projects. Ensures that all work is completed profitably according to the contract and clients satisfaction while maintaining Marders standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

CLIENT SERVICES:

Provide outstanding customer service for all clients return calls within 24 hours.

Routine communication with clients (via clients preferred method in person email telephone mail) Conference reports are required when a decision is made.

Communicate all customer comments suggestions and complaints to Manager immediately

Responsible to develop a rapport with his/her clients understand client needs and idiosyncrasies and be the main contact person for his/her clients

Meeting with existing clients

Meeting with new leads

Cultivation of new clients

Do walk through as designated

OPERATIONS:

Continuous weekly monitoring of assigned accounts throughout the season for quality assurance and training purposes

Daily dispatching and setting up crews

Advise Manager on clients special scheduling needs or new client information to keep schedule and contact information up to date.

Ensuring crews adhere to clients special requests (time restrictions parking) and communicating to clients if there is a change in schedule

Annual review of client renewal contracts and recommendations for modifications

Work with Manager and team on monthly weekly and daily basis to create daily schedule for maintenance crews based on foremen input contract hours and client requests.

Responsible to complete site reports conference reports and work orders.

Client concerns to be resolved within 24 hours.

Daily collection of timesheets from foremen checking for accuracy and submission to Office Manager

Gotoperson for the foreman on assigned accounts for any questions or concerns

Empower foreman in resolving issues on assigned accounts and train foremen to take over

Actively engage in departmental planning and process development

Maintain/obtain necessary licensing and certifications

Drive professional development by attending seminars and appropriate coursework

Assist with all scheduling and operations as required

Salary from $75000$100000 commensurate with experience.

QUALIFICATIONS:

Strong organization communication and mathematical skills required. Horticultural knowledge and experience is necessary. The ability to speak conversational Spanish is a plus.

BENEFITS:

Health Insurance: Comprehensive health vision and dental coverage.

Retirement Plan: Competitive 401(k) plan with company match.

Employee Discounts: Discounts on selected garden and retail products.

Work Environment: Collaborative and supportive work culture in a dynamic and growing industry.

Why Join Us

At Marders we are passionate about helping our customers create beautiful outdoor spaces with topquality plants products and services. As a Property Care Account Manager you will be an integral part of our team ensuring that our operations run smoothly and our customers receive the best possible service. We offer a supportive and dynamic work environment opportunities for career growth and the chance to contribute to a company that values quality and excellence.

Ready to Grow with Us

Submit your resume and cover letter outlining your relevant experience and enthusiasm for the role to Please note that this position is inperson and not remote. Candidates must be able to work from our office in Bridgehampton NY M/F/D/V EOE

If you require alternative methods of application or screening you must approach the employer directly to request this.