Senior Customer Service Specialist
Senior Customer Service Specialist
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Job Description
Are you looking to utilize your customer service skills to support a company that is dedicated to improving the human condition If so we have the role for you!
This is an onsite role based out of our headquarters in Camarillo CA.
Who is Meissner
The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.
Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing therapies and vaccines. We develop manufacture supply and service advanced microfiltration products and singleuse systems worldwide.
We know that when you are passionate about what you do its more than just a job.
Meissner is focused on the development of the whole individual and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow we grow.
How you will make an impact:
The Senior Customer Service Specialist is part of a growing team in a global organization whose focus is to enter track and followup on complex customer orders in a highly technical environment. The Senior Customer Service Specialist is responsible for fulfilling customer inquiries and providing support to colleagues to ensure Meissner is exceeding the clients expectations.
- Communicate withcomplex customers who are placing or following up on orders escalating when necessary either verbally or in writing.
- Apply critical thinking and judgement when reviewing and assessing acceptability accuracy and completeness of complex purchase orders.
- Identify communicate and resolve discrepancies to ensure orders are submitted in accordance with established business policies.
- Determine applicability of quotes sales agreements and discounts. Perform research to identify the source of discrepancy.
- Enter data accurately into D365 ERP system Properly follow established SOPs.
- Advanced level of understanding of our products and structures.
- Use effective listening and communication skills to handle and diffuse challenging situations.
- Manage and maintain accounts with a high level of intricacy.
- Inform customer of unit prices shipping dates anticipated delays and any additional information needed by customer.
- Create and send invoices and credits to customers.
- Compute price discount and shipping charges.
- Receive and investigate customer complaints regarding this department.
- Support team members with escalated issues involving customer accounts.
This is an onsite role based out of our headquarters in Camarillo CA.
The skills and experience youll need:
- Bachelors degree preferred or equivalent combination of education and experience. 46 years of customer service experience preferably in the life sciences medical device or pharma industry with order entry/ order processing experience including managing escalations and resolving complex issues.
- Proven ability to multitask in a highvolume and highly technical environment with varying priorities with a high sense of urgency.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
- Meticulous attention to detail required.
- Works independently and as part of a team with minimal work supervision.
- Strong people skills; interpersonal and relationship building skills.
- Strong focus to foster a great customer experience.
- Effective time management organization problemsolving skills.
Dont meet every single requirement Apply anyway.
What we can offer you:
- Full Medical Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks HQ Onsite Full Gym Ultramodern Coffee Bars Free EV Charging Stations Employee Discounts
- 401k Profit Sharing 401k Advisory Services
- Employee Assistance Program
- Paid Time Off Paid Holidays Anniversary Holiday
Ready to make an impact Lets talk.
Meissner is proud to be an Equal Opportunity Employer.
US BASE PAY SCALE $23.69 $28.54 /hr
The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicants experience.
Required Experience:
Senior IC
Employment Type
Hourly
