Representative Technical Customer Support Experienced
Representative Technical Customer Support Experienced
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CHS Inc. is a leading global agribusiness owned by farmers ranchers and cooperatives across the United States that provides grain food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10000 employees are in the United States but today we have employees in 19 countries. At CHS we are creating connections to empower agriculture.
Summary
Responsibilities
- Provides technical support to customers and/or employees via telephone fax email text or other web/internet media regarding technical aspects of assigned products.
- Answers questions about installation operation configuration customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor.
- Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
- 1 years of experience in Customer Service and Technical Support
- High School diploma or GED
Additional Qualifications
- Strong written and verbal communication skills
- Proficient with MS Word Excel and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read write and communicate in Spanish preferred
- Preemployment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required selected candidates must pass preemployment screenings to include all or a combination of drug criminal motor vehicle check physical requirements and FMSCA Clearinghouse.
Physical Requirements
- Ability to sit stand bend walk and talk
CHS offers a competitive total compensation package. Benefits include Health Dental Vision Hearing Life Insurance Health and Day Care Savings Accounts Paid Vacation 401K Company Funded Pension Profit Sharing Long and Short Term Disability Tuition reimbursement and Adoption assistance.
CHS is an Equal Opportunity Employer.
Required Experience:
Senior IC
Employment Type
Full Time
