Sr Specialist Rider Engagement
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Job Description
Role Summary
This role focuses on driving rider engagement and experience across Jordan through surveys activities and datadriven improvements. It also supports communication efforts for acquiring new riders ensuring messaging is clear aligned and impactful. A key part of the role is strengthening talabats positioning within the rider community through targeted communications. As well as establishing talabats dedicated online presence for riders building a strong engaged rider community on Facebook and Instagram significantly boosting visibility and growth.
Role Scope
Manage and execute a variety of engagement initiatives including social events sports activities performance programs cultural campaigns and CSR efforts.
Leverage rider feedback (internally generated and through surveys) to shape and inform engagement activities ensuring they are aligned with rider needs.
Analyze rider data (such as survey results labor turnover etc. to identify trends drive action and evaluate the effectiveness of engagement activities.
Create campaigns and ads to grow the fleet and better position the rider job at talabat attracting new riders to join the fleet.
Support the 3PL management team in maintaining strong relationships with 3PLs ensuring engagement needs are met and churn is minimized.
Manage and improve talabats social media presence and pages ensuring engaging and relevant content for the rider community.
Work closely with the creative team to develop visually compelling content that aligns with the brand and resonates with riders.
Work closely with regional teams and other countries to share insights and best practices for rider engagement.
Partner with external organizations to create valuable riderfocused partnerships providing benefits for our fleet and driving mutual value.
Qualifications :
What Did We Order
Bachelors or Masters degree preferably in marketing or visual communications.
6 years of work experience in highgrowth startups tech companies or consulting.
Strong Google Sheets and data management skills.
SQL knowledge is a big plus.
You are a doer and a free thinker adaptable to change and willing to question the status quo when needed.
Strong team player who fits well within the team and the company culture.
Makeithappen attitude ensuring results are achieved regardless of obstacles.
Professional in Canva and ad creation with the ability to create engaging and visually appealing content.
Creative with the ability to think outside the box and bring innovative ideas to life.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
