Technical Service Representative

At Polaris Inc. we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are and we create incredible products and experiences that empower us to THINK OUTSIDE.

Polaris Technical Service Representatives (TSRs) are tasked with delivering industryleading case management and service experiences for Polaris dealers and customers through effective technical problem resolution. This role involves managing cases of varying complexity and type assisting dealers with vehicle diagnostics and troubleshooting and evaluating warranty and goodwill coverage requests. This highly impactful position is dedicated to resolving technical vehicle issues and making business and financial decisions that enhance brand loyalty while providing worldclass service. TSRs utilize problem analysis technical proficiency critical thinking and clear communication to resolve vehicle cases.

• Provide technical case support to dealership technicians. Vehicle case management will include diagnostics and goodwill coverage requests.
• TSRs will be responsible for solving and closing cases in short periods of time through effective case management.
• Manage diagnostic cases by following a comprehensive process: verify the complaint identify related symptoms analyze and isolate the issue implement the fix and test to ensure resolution.
• TSRs will be responsible for warranty authorization cases including but not limited to determining root cause warranty eligibility component coverage and labor accuracy.
• Use experience knowledge and collaboration with internal teams to assist dealership technicians to promptly resolve diagnostic cases.
• Leverage your understanding of customers and dealers along with your technical expertise and customercentric approach to make financial and business decisions that boost brand loyalty. Provide exceptional customer service to both dealers and customers.
• Conduct flat rate time studies and review warranty flat rate manuals.
• Assist in the development review and feedback for service manuals videos team tips diagnostic processes or technical training materials. TSRs will be used as an internal subject matter expert on vehicle diagnostics and service for assigned vehicle platforms or systems.
• Support the Owner Connections team in enhancing customer satisfaction and loyalty by offering technical explanations and coaching evaluating customerspecific coverage and ensuring clear communication between the dealer customer and Polaris.
• Meticulously document dealer and customer interactions by taking detailed notes across all communication methods.

Hard Skills:

• Bachelors degree in engineering or other related technical major or substantial equivalent technical experience in related work or field
• A deep understanding of theory and function as well as experience diagnosing the following: engine mechanical engine runnability fuel system intake and exhaust suspension driveline transmission electrical A/C and other related systems as required.
• Vast experience and knowledge of electrical theory electrical component functions and electrical diagnostics using multimeters and other diagnostic tools as required
• Proficient in Microsoft Office applications: Word Excel SharePoint
• Excellent written and verbal communication skills; ability to articulate thoughts ideas and technical terminology
• Efficient and accurate typing skills

Soft Skills:

• Detailoriented
• Ability to methodically evaluate complex situations and provide recommendations for resolution
• Ability to stay composed and confident in high pressure situations
• Teamwork work collaboratively with both internal and external team members
• Strong problemsolving skills
• Ability to stay positive and empathetic in challenging situations and conversations

Preferred:

• Three to five years of dealer or customer service experience
• Powersports Industry Knowledge
• Polaris product knowledge
• An understanding appreciation and passion for Polaris products

• Fastpaced office environment.
• Hybrid workschedule. Minimum 3 days in office on nontravel periods if based in the MN metro area.
• Successful candidates will be capable and comfortable providing diagnostic support via phone and case support. Approximately 80 of your time will be spent providing support from your office.
• Mixed office and shop environment.
• Reliable transportation and valid drivers license required.

#LINT1

The pay range for Minnesota is $51000 to $67000 per year. Individual salaries are determined through a wide variety of factors including but not limited to education experience knowledge skills and geography.

To qualify for this position former employees must be eligible for rehire and current employees must be in good standing.

We are an ambitious resourceful and driven workforce which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation including a marketleading profitsharing plan that is fundamental to our payforperformance culture.At Polaris employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k) financial wellness education and consultation to plan for their financial future. In addition to competitive pay Polaris provides a comprehensive suite of benefits including health dental and vision insurance wellness programs paid time off gym & personal training reimbursement life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off we support employees who actively volunteer their time efforts and passions to improve the health and wellbeing of the communities in which they live play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris highquality product lineup includes the Polaris RANGER RZR and Polaris GENERAL sidebyside offroad vehicles; Sportsman allterrain offroad vehicles; military and commercial offroad vehicles; snowmobiles; Indian Motorcycle midsize and heavyweight motorcycles; Slingshot motoroadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats including industryleading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts garments and accessories. Proudly headquartered in Minnesota Polaris serves more than 100 countries across the globe. www.polaris

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employmentrelated decisions without regard to race color religion creed sex sexual orientation gender identity national origin age disability marital status familial status status with regard to public assistance membership or activity in a local commission protected veteran status or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process or otherwise need assistance or an accommodation in the recruiting process should contact Human Resources ator.To read more about employment discrimination protection under U.S. federal law see:Know Your Rights: Workplace Discrimination is Illegal (eeoc).