CRM Coordinator

Since 2011 THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion ecommerce & lifestyle destination in the region our ecommerce platforms provide an inspiring and seamless endtoend customer experience through our own technology innovations.

The Engagement Marketing Team at The ICONIC is integral to the overall success of the business driving customer engagement and sales through our owned channels including email SMS and push notifications. We are also tasked with managing and delivering personalised customer experiences via our website and mobile app. The team is positioned within the broader Customer team and works in collaboration with commercial product technology and eCommerce ensuring alignment with shared goals and objectives.

Reporting to the Engagement Marketing Manager theCRM Coordinatorwill play a pivotal role in supporting the daytoday operations of our CRM team. Youll be handson with tasks like crafting and delivering engaging email campaign building dynamic audience segments and keeping our onsite and app content fresh and relevant.

This role is crucial in championing our Engagement Marketing teams mission to drive dataled strategies that elevate the customer experience and help makeTHE ICONICa truly customercentric business. If youre passionate about creating meaningful connections and shaping the future of retail wed love to have you on board!

About the role:

• Assist in the and proofing of trade builds ensuring accuracy and alignment with strategic objectives.
• Oversee the of brand partnership campaigns across all CRM channels coordinating with fellow team members to effectively plan secondary content and integrate it with the broader calendar and CRM strategy.
• Work closely with both partnership teams to strategise and implement best practices ensuring CRM executions enhance mutual value.
• Prepare weekly CRM reports providing insights on performance metrics. Identify trends and areas for improvement to inform strategic decisions.
• Take responsibility for key team reporting on Trade Optimisations Secret Sales CRM Initiatives and BAU Calendar activities. Monitor performance analyse results and provide key insights and recommendations for improvement.
• Act as a support for key projects as required based on team priorities and business strategy
• Take ownership of the weekly of App Cara A and B tiles including briefing building and working closely with the Trade team.
• Work closely with the partnerships team to support BP (Brand Partnerships) and CP (Corporate Partnerships) initiatives ensuring CRM activities align with partnership objectives
• Support trade by developing and executing CRM initiatives where required

What it takes

• A passion for all things retail (its what we do)
• 12 years experience in a similar role in CRM/Loyalty or managing data driven communications
• Willing participant in a strong and supportive team environment
• Experience with CRM platforms preferred
• Strong attention to detail and ability to manage multiple tasks.
• Basic understanding of digital marketing and ecommerce strategies.
• Excellent communication and problemsolving skills.
• Eagerness to learn and adapt in a fastpaced environment.
• Legal right to work in Australia

Life at THE ICONIC....

At THE ICONIC we believe in doing things a little differently. Whether its the way we work our unstoppable growth mindset or our dedication to sustainabilityevery ICONITE brings their own unique flair and we have an absolute blast along the way! People are our greatest asset and our ICONITE experience is all about empowering you to be your best selfwhile having a ton of fun doing it!

Heres a taste of what life at THE ICONIC looks like:

Flex Your Way Hybrid working options so you can slay your day wherever works best for you!

Learning Collective From learning days to hackathons were all about leveling up our skills together!

Parents at THE ICONIC Parental leave and an extra day off for your Childs first day at school because those moments matter.

Birthday Bliss Celebrate YOU with a paid day off and an ICONIC voucher to spoil yourself!

Style Game Strong Our Iconic staff discounts and exclusive sample sales will keep your wardrobe on point at all times

Wellness Access to discounted gym memberships and wellbeing programs because a healthy you is a happy you!

People First Weve got you (and your family! with our Employee Assistance Program.

Do Good Feel Good Give back through volunteer days with our Charity Partner Thread Together and make a difference in society and the environment.

Refer a Friend Reap the Rewards Score big with our referral program when your recommended friends join the ICONITE crew!

We are committed to making it easy for everyone to apply. If you require accessibility support or any adjustments during the recruitment process please send an email to