Guest Services Supervisor - Club Wyndham Towers on the Grove

We Put the World on Vacation

How Youll Shine:
As a Guest Services Supervisor youll set the bar of excellence for your team every day. Through positive leadership youll empower them to improve guest satisfaction by successfully resolving issues anticipating needs and exceeding expectations. While directing front and backofhouse operations youll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

How Youll Make an Impact:

• Lead the daily operation of guest service shifts including planning daily front and backofhouse guest service operations.

• Provide proper guest checkin and checkout procedures analyze reports and communicate needs with your team

• Ensure daily checklist duties and tasks are fully completed with followup communications.

• Maintain room inventory accurately and efficiently.

• Administer schedule adjustments that satisfy all guest associate and financial requirements.

• Maintain positive customer and associate relationships through meaningful associate guest and owner interaction.

• Provide handson training development and coaching for technical and soft skills customer service approaches.

• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

What Youll Bring:

• Valid drivers license.

• Demonstrated ability to work under pressure.

• Basic leadership skills with ability to coach mentor and train staff.

• Excellent verbal and written communication as well as excellent hospitality service skills.

• Working knowledge of various computer software programs

• including property management systems.

• Comprehension and literacy for analyzing reports.

• 1 year of supervisory or management level experience.

• 1 year of hotel timeshare or hospitality service experience.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.