IT Assistant Mobile Devices Bilingual-Spanish
IT Assistant Mobile Devices Bilingual-Spanish
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Job Description
Summary
We are seeking a bilingual (English and Spanish) highly motivated and detailoriented Mobile Device Administrator to join our IT team. The ideal candidate will have extensive experience in configuring and managing mobile devices as well as strong problemsolving skills to assist with support tickets. This role involves working closely with other IT staff and endusers to ensure smooth operation of mobile devices across the organization.
Device Configuration and Support:
- Configure and manage mobile devices (iOS Android Windows) for employees.
- Ensure compliance with company policies and security standards.
- Set up and maintain device profiles including email WiFi and app configurations.
Support and Troubleshooting:
- Assist with support tickets.
- Diagnose and resolve hardware and software issues.
- Provide training and guidance to users on device usage and troubleshooting.
Device Repair:
- Perform basic hardware and software repairs on mobile devices.
- Replace faulty components such as screens buttons and internal parts.
- Use diagnostic tools to identify and fix issues.
- Coordinate with thirdparty repair services for more complex issues.
Other:
- Coordinates logistics for project activities (ex. Meetings new employees)
- Assist with orders or deliveries of products and resources from vendors.
- Assist in training companywide for proper use of all technology.
- Resolve IT support requests from employees.
- Answering employee questions regarding mobile issues.
Skills and Abilities
- Proficient in mobile device management tools (e.g. MaaS360 Microsoft Intune VMware AirWatch).
- Strong knowledge of iOS Android and Windows operating systems.
- Experience with mobile application management (MAM) and mobile device management (MDM) solutions.
- Excellent problemsolving and troubleshooting skills.
- Ability to perform basic hardware and software repairs.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Bilingual in English and Spanish.
- Physical Abilities: Requires sitting for extended periods of time walking bending reaching carrying and occasionally lifting and or moving objects up to 25 pounds.
Employment Type
Full-Time
