Applications Engineer - Building Automation Systems Service

Join Egan Companys Building Automation team as a Building Automation Systems (BAS) Service Applications Engineer! The BAS Service Applications Engineer will be responsible for meeting and expanding the ongoing needs of our building automation/temperature controls service business within the Automation Technology and Services Group.

Responsibilities

• Work in conjunction with the Dispatch Center answering Building Automation System (BAS) service calls leveraging industry expertise to diagnose and assist in dispatch of appropriate trade(s).

• Provide preliminary call support by accessing systems remotely to determine root cause of issues and dispatching resources accordingly. Determine whether issues are warranty or service related. Follow call escalation processes and procedures to engage BAS Project Managers and Applications Engineers for issues requiring programming or systems rework if determined to be warranty.

• Develop and maintain BAS customer site list for installed systems and remote connectivity information.

• Assist Service Account Manager and Building Automation Account Managers with promoting Preventative Maintenance (PM) and Owner Directed (O/D) contracts. Provide technical support to aide in quoting those contracts.

• Support BAS 24x7x365 on call schedule as an active participant. Maintain on call server for remote connectivity to all existing and new customer sites. Provide ongoing training for service technicians for remotely accessing key accounts.

• Support and maintain BAS project and service personnel schedules through use of Dispatch board. Schedule come do service appointments based on need and Technician availability after providing preliminary call support.

• Proactively investigate opportunities for improved building operation energy usage and control system operation for existing BAS customers and assist Acct Managers in quoting and pursuing those opportunities.

• Actively promote upgrades of legacy systems to currently supported platforms and assist Acct Managers in quoting those opportunities.

• Leverage come do service calls to generate small project pull through work for BAS group and other Egan divisions.

• Provide Engineering support to execute projects that meet small project criteria acting in Applications Engineer capacity including assembling control submittals providing software and graphics supporting installing technicians and generating asbuilt documentation.

• Assist Service Account Manager and Service Technicians to continually evaluate PM task lists and customer PM & O/D contracts to ensure customers ongoing maintenance needs are being met.

• Provide technical support and ongoing training for BAS service personnel on installed systems

• Promote all of Egan Companys offerings including: mechanical plumbing electrical building automation fire security systems and monitoring.

• Promote Egan processes and be proactive in creating more efficient ways of operation

• During periods of reduced service call volume act as an additional resource for the BAS projects team providing engineering and software support on an as needed basis.

Requirements

• Bachelors degree in Engineering is preferred.

Qualifications

• At least 36 years of strong relevant experience within:

  • Building Automation and Control Systems

  • Heating Ventilation and Air Conditioning Systems

  • Energy Management

  • Engineering Applications

  • Installation Procedures

• Working knowledge of diverse control platforms and system

• Ability to present to both internal and external groups

• Ability to multitask in a fast paced dynamic position

• Proficient in MS Visio Word and Excel

• Strong organizational skills to deal with large customer base

• Strong communication and presentation skills for customer facing situations

Working Conditions

• Performance of duties will be in the office and/or at home customer sites and jobsites.

• Ability to stand or sit for extended periods of time.

Benefits Perks and Pay Beyond the Industry Standard

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off to flexible working options and career growth opportunities Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Wellbeing: in addition to medical dental vision insurance options flexible spending accounts life insurance shortterm or longterm disability coverage youre offered comprehensive mental healthcare and support for you and your family
• Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• TimeOff Programs: to help you recharge youll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus lead incentive program and safety buck program
• Community Involvement: our Beyond the Jobsite program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor parttime and temporary roles. View more information online about Egans investment in benefits for you. #LIHybrid

Salary Range: $85000$110000 (subject to such factors as experience education and/or skill set) plus potential annual discretionary bonus.

Strong Culture Built on Values and Keeping Promises

At Egan youll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together well promote teamwork embrace innovation act with integrity pursue growth and prioritize safety. Youll have the opportunity to grow and develop in a company committed to providing the growth and success youre looking for both for yourself and for the customers you serve. Youll love being part of success shaped by the strength of our team which is enhanced by:

• Solid history as a legacy leader in specialty contracting and system integration for over 80 years
• Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
• Engaging leadership who prioritizes your safety your development and your impact
• A proven track record of employee retention and loyalty
• Flexible and hybrid workplace models that prioritize collaboration and customer needs

From general contractors and architects to building owners and facility engineers Egan collaborates throughout the entire construction or project process with the shared goal of maintaining bestinclass relationships with our internal teams customers and business partners. At over 1000 employees occupying our offices and work sites we aim to ensure every project is done with quality craftsmanship integrity and an aggressive commitment to safety. In fact were proud to be recognized as one of Americas Safest Companies for recurring years.

Application Instructions and Employment Practices

Egan Company will not discriminate against or harass any employee or application for employment because of race color creed religion national origin sex (including pregnancy gender identity sexual orientation) disability age genetic information (including family medical history) veteran status marital status familial status local human rights commission activity or status with regard to public assistance.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email .

Creating and maintaining a safe and drugfree working environment is important to all of us. Employment with Egan requires successful completion of a preemployment drug screening. We also participate in EVerify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.

No agency emails calls or solicitations will be accepted without a valid agreement.