UC Voice Contact Center Support Specialist
UC Voice Contact Center Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Maven Groups multinational manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While NO RELOCATION can be provided for this role our client is open to several other work locations.If the candidate resides within 50 miles of Beachwood OH Moon Township PA Raleigh NC Houston TX Dallas TX or Southfield MI the candidate must work at that site (hybrid schedules are available with the option to work 3 days per week onsite).
This is a fulltime direct hire role with The Maven Groups client. A full global quality benefit package awaits.
The chosen candidate will be part of Global UC Voice and Contact Center support organization to provide technical support and guidance to our internal customers. This position is also responsible for providing inputs to design standards and leads the team through critical issue resolutions and training.
Past experience supporting global followthe sun unified communication solutions is highly desired.
All candidates must at least have:
- Bachelors degree from an accredited institution is required
- Minimum 5 years of IT Support experience in Cisco Contact Center (UCCE).
- Minimum 4 years of IT Support experience in Cisco IP Telephony (VOIP).
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen U.S. Permanent Resident (i.e. Green Card Holder) Political Asylee or Refugee.
To get looked at candidates must possess:
- At least 5 years of handon work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications.
- Handson Scripting knowledge on ICM CVP (CVP Call Studio)
- Handson expertise on CUIC Reporting (Customization & New Reports)
- Experience with 3rd Party Integrations (CRM Call/Screen recording Chat & Email etc.
- Knowledge of Cisco Call Manager Cluster (CUCM) in a multicluster environment including Unity Connection (Call Handler) and Jabber.
- Handson experience on Cisco voice Gateways (including VXML Gateways)
- Experience of multiPBX hybrid voice cloud environment (Hosted IPT and Contact Centers).
- Extensive knowledge of SIP SCCP H.323 and MGCP protocols
- Knowledge of Server and Networking principles pertaining to enterprise environment including VM UCS Backup Storage Load Balancing Monitoring Tools etc.
- Strong knowledge of Cisco Prime collaborations.
- Ability to test configure and deploy Patches Service Packs Upgrades Hot Fixes etc.
Required Experience:
Unclear Seniority
Employment Type
Full Time
