Senior Infrastructure Engineer - Teams Voice
Senior Infrastructure Engineer - Teams Voice
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Job Description
About this role:
Wells Fargo is seeking a Senior Infrastructure Engineer to join the Voice as a Service Engineering Team within the Workplace Technology Area.
In this role you will:
- Lead or participate in high-level technical concepts spanning technology and business.
- Develop specifications for complex infrastructure systems design and test solutions.
- Contribute to the testing of business application and technical infrastructure requirements.
- Drive solutions to reduce recovery time.
- Review and analyze solutions for cloud security secrets management and key rotations.
- Design code test debug and document programs using Agile development practices.
- Design complex system upgrades.
- Resolve troublesome trends as they develop.
- Develop a long-range plan designed to resolve problems and prevent them from recurring.
- Direct the daily risk and control flow of operations focusing on policies procedures and work standards to ensure success.
- Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals.
Required Qualifications:
- 4 years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education.
Desired Qualifications:
- Technical expertise in Microsoft Teams telephony Trader Voice infrastructure Networking and enhanced call recording technologies.
- Experience in engineering and implementing Cloud Voice Telephony such as MS Teams Voice & Cloud9 (Trader Voice).
- Demonstrated analysis and design experience in IP Telephony & Networking system administration configuration and implementation.
- Extensive experience in analyzing designing implementing and supporting Trader voice solutions such as Ring-Down Circuits (ARD MRD Hoot SIP).
- 5 years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure).
- Strong written and verbal communication skills.
- Strong analytic and problem-solving skills.
- Demonstrated teamwork skills.
- MS Teams Certifications will be a plus.
- Bachelors degree in computers/electronics or equivalent.
Job Expectations:
- As a senior engineering member of the Voice as a Service Engineering team you will primarily focus on Microsoft Team Voice and the next-generation Trader Voice platform Cloud9. Your responsibilities will include capacity management collaborating with information security teams for vulnerability patching and upgrades infrastructure upgrade/patching activities leading efforts to upgrade to new versions change management testing strategy planning and providing level 4 support. You will also work closely with vendors and manufacturers for maintenance support implementation and configuration of the current environment.
- Provide design consultancy implementation and support services to the Specialized Communications & Telephony Services team for Telephony/Trader Voice Platforms supporting our critical infrastructure.
- Consult with Business & Technology Partners to determine technical requirements of projects and produce detailed design documentation based on architectural standards including physical and logical designs and configurations.
- Evaluate design configure and implement hardware and software components for Cloud and On-premises systems.
- Maintain technical roadmaps and assist in project forecasting.
- Participate in research and development efforts to expand new features and capabilities.
- Perform analysis and make recommendations affecting critical technical initiatives.
- Design and develop tools and applications to facilitate workflow and automate processes.
- Collaborate with other engineers to enhance processes conduct code reviews and improve internal infrastructure.
- Oversee the maintenance debugging and addition of new features to a suite of existing applications.
- Exhibit strong personal skills: drive self-starter initiative adaptability problem-solving and teamwork.
Posting End Date:
29 Jul 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Senior IC
Employment Type
Full-Time
