Analyst AI Operations
Analyst AI Operations
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Job Description
Summary:
What your team does:
The Analyst AI Operations sits within our Customer Support organization. Customer Support and its Workforce Management & Analytics team play a significant role in the overall success of the Customer Success organization ensuring that our people tools and processes are aligned to meet the needs of our customers. The team is driving the businesss adoption of AI and this role is directly responsible for operationalizing AI to deliver an exceptional customer experience.
You will manage and refine the performance of our AI tools in real time and work cross functionally to engage key stakeholders to drive AI adoption across the organization.
This role is ideal for you if you have a passion for technology are excited about AI enjoy thinking analytically and want to improve experiences for customers. Moreover given the highly collaborative nature of this rolesitting at the intersection of the business our customers and our technologyyou should be as excited about building relationships as you are about taking action based on your analytical insights.
What youll work on:
Managing and optimizing customerfacing AI tools;
Refining our tools to enhance accuracy and efficiency in customer interactions;
Developing and maintaining documentation for AIrelated processes and procedures;
Collaborating with teammates in Customer Ed. Support Tech Escalations Product and Operations;
Identifying trends in customer interactions across channels to inform resourcing decisions;
Contributing to performance reporting and analysis to improve operations and inform key stakeholders.
What you may have:
Education: Data Science Library Science Info Systems Analytics Conversational design or other STEMrelated fields;
Experimentation with GenAI prompt engineering;
University research experience or experience in a technical customerfacing role;
Analytical & critical thinking skills communications content management optimization modeling;
Ability to translate complex technical concepts for nontechnical audiences;
A bias for action and a strong desire to win as a team.
Serious bonus points if you have:
Experience in a PreIPO Tech/SaaS organization or other fastpaced operating environment
Experience building or finetuning AI models or workflows
Knowledge of scrum SQL Python Dashboarding and/or Data Visualization
An interest in increasing access to justice and transforming the legal industry for all
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture atclio/careers
Required Experience:
IC
Employment Type
Full-Time
